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Trainer - Business Process Improvement

    www.karir.com

    Requirements:
    • Excellent Command over English – Written and Verbal (Must)
    • Bachelor Degree (S1) graduate from any discipline
    • Minimum 2 year experience in Trainer and Business Process in Call Center or Customer Service
    • Able to correspondence and prepare documents in English
    • Have experience in audit process
    • Proficient with computer literacy, Ms. Office (Familiar with Excell Formulas) and reporting
    • Ability to be focused and organised
    • Good communication
    • Energetic
    Responsibilities:
    • Leads the design, development and implementation of new or changed Enterprise business processes using proven process improvement methodologies
    • Runs queries to obtain supporting data/metrics for impact analyses
    • Analyzes and manipulates data in Excel for presentations and metrics tracking
    • Performs other related duties and projects as assigned.
    • Attends required training as needed.
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    Deskripsi Perusahaan

    Teleperformance Indonesia is a subsidiary of SR.Teleperformance, the global leader for customer contact services. It is listed on the Paris Stock Exchange with 2005 revenue of 1.5 Billion US dollars. We operate in 42 countries worldwide, with more than 60,000 employees. Teleperformance provides customer-care, customer acquisition, market research services to major local and Fortune 500 firms in the telecommunications, media, and banking, insurance and information technology sectors.

    Review ( Teleperformance Indonesia )


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    Current Employee
    Gaji & Benefit
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    Work/Life Balance
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    Senior Manajemen
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    Nilai & Budaya
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    Jenjang Karir
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    Pros

    Lingkungan kerja yang asik dan fun, hubungan antar rekan kerja cukup dekat. Perusahaan juga sering mengadakan gathering ataupun event untuk mempererat hubungan kekerabatan.

    Cons

    Fasilitas yang ada di kantor masih terbilang kurang sehingga tingkat kenyamanan dalam bekerja pun masih kurang. Work life balance karyawannya masih terbilang kurang baik.