Customer Service BPO Manager

Dummy
ECS Indo Jaya PTDKI Jakarta
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review (3)gaji (16)

www.jobstreet.co.id

DESKRIPSI PEKERJAAN

We are looking for a Customer Service BPO  Manager to bring our Customer Service Team to the next level.
 
Responsibilities:
  • Closely Monitor & control BPO performance to ensure delivery of  KPI achievement
  • Actively review and analyze BPO CSAT performance with clear action for improvement
  • Monitors programs and procedures to ensure compliance to SLAs and customer satisfaction
  • Develop, implement and improve Call center process & design
  • Provide insightful feedback of customer to Lazada management
  • Proactive and reactive action for day to day call center escalation
  • Maintain in-depth knowledge of Lazada process & system
Requirements:
  • Degree in relevant field of study
  • Experience (3 - 5 years) in similar role and industry
  • Computer literate (Ms Excel, Internet, Email)
  • Fluent in written and spoken English
  • Well organized and detail oriented
  • Can-do attitude and strong work ethic
Has this role caught your interest? Apply now!
 
hy work at Lazada?
https://www.youtube.com/watch?v=oMQ3vqpgqvQ
 
For more career opportunity please visit:
http://www.lazada.com/work-at-lazada/
 
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Deskripsi Perusahaan

Launched in 2012, Lazada Group has grown to become the leading online shopping and selling destination in Southeast Asia. The company has about 5,500 employees in the region, with operations in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam, and a team in Hong Kong that drives cross-border marketplace activities. Lazada also operates technology hubs in Ho Chi Minh City and in Moscow.
Lazada’s strong performance has earned the support of key investors such as Alibaba Group, Temasek Holdings and Rocket Internet.
We are searching for dynamic, entrepreneurial, broad-minded individuals to join us. Be part of the team that is steering the exciting eCommerce revolution in Southeast Asia!
 

Review ( LAZADA.CO.ID )


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Former Employee
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Jenjang Karir
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Pros

lingkungan kerja yang sangat bagus dan adanya jenjang karir yang oke, rekan kerja yang oke dan bersahabat serta atasan yang bijak

Cons

sistem kerja yang kaku dan masih perlu adanya peningkatan, manajemen yang masih kurang rapi, atasan yang masih kurang adil terhadap karyawan