Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

We are looking for a Customer Service BPO  Manager to bring our Customer Service Team to the next level.
 
Responsibilities:
  • Closely Monitor & control BPO performance to ensure delivery of  KPI achievement
  • Actively review and analyze BPO CSAT performance with clear action for improvement
  • Monitors programs and procedures to ensure compliance to SLAs and customer satisfaction
  • Develop, implement and improve Call center process & design
  • Provide insightful feedback of customer to Lazada management
  • Proactive and reactive action for day to day call center escalation
  • Maintain in-depth knowledge of Lazada process & system
Requirements:
  • Degree in relevant field of study
  • Experience (3 - 5 years) in similar role and industry
  • Computer literate (Ms Excel, Internet, Email)
  • Fluent in written and spoken English
  • Well organized and detail oriented
  • Can-do attitude and strong work ethic
Has this role caught your interest? Apply now!
 
hy work at Lazada?
https://www.youtube.com/watch?v=oMQ3vqpgqvQ
 
For more career opportunity please visit:
http://www.lazada.com/work-at-lazada/
 

Tentang Perusahaan

Why join us

You can expect an international, professional and entrepreneurial business environment as well as the opportunity to be part of the development of one of the fastest-growing company in Southeast Asia. Moreover, we are open to new ideas and can offer you a competitive salary for your excellent work.

 

We, Lazada, will use the information you have provided in this application, together with other information we may obtain about you from your referees, to assess your suitability for employment with us, for administration and management purposes and for statistical analysis. We may also disclose your information to our service providers and agents for these purposes.

If your application is unsuccessful, we may retain your information for a reasonable period of time in accordance with legal requirements and administration purposes. We may also contact you should opportunities arise in the future within our group of companies. If you do not wish us to contact you for future opportunities, please do let us know.

If your information came as an unsolicited CV, whereby you have provided us with information about any sensitive personal data, health and or criminal convictions, you consent to our processing that information for purposes already described above.

 
We, Lazada, will use the information you have provided in this application, together with other information we may obtain about you from your referees, to assess your suitability for employment with us, for administration and management purposes and for statistical analysis. We may also disclose your information to our service providers and agents for these purposes.

If your application is unsuccessful, we may retain your information for a reasonable period of time in accordance with legal requirements and administration purposes. We may also contact you should opportunities arise in the future within our group of companies. If you do not wish us to contact you for future opportunities, please do let us know.

If your information came as an unsolicited CV, whereby you have provided us with information about any sensitive personal data, health and or criminal convictions, you consent to our processing that information for purposes already described above.
 

Address

Mangga Dua Square Jl Raya Gn Sahari 1 Mangga Dua Square Bl E/34-37 DKI Jakarta

No. Telepon

(021) 62311290

Lowongan Kerja Rekomendasi