We are looking for a Customer Service BPO Manager to bring our Customer Service Team to the next level.
- Closely Monitor & control BPO performance to ensure delivery of KPI achievement
- Actively review and analyze BPO CSAT performance with clear action for improvement
- Monitors programs and procedures to ensure compliance to SLAs and customer satisfaction
- Develop, implement and improve Call center process & design
- Provide insightful feedback of customer to Lazada management
- Proactive and reactive action for day to day call center escalation
- Maintain in-depth knowledge of Lazada process & system
- Degree in relevant field of study
- Experience (3 - 5 years) in similar role and industry
- Computer literate (Ms Excel, Internet, Email)
- Fluent in written and spoken English
- Well organized and detail oriented
- Can-do attitude and strong work ethic
Has this role caught your interest? Apply now!
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