Customer Care Quality Asssurance

    Ditayangkan 19/November/2016



    Requirements :

    • Candidate must possess at least a Diploma, Bachelor's Degree,
    • At least 3 year(s) of working experience in the related field is required for this position.
    • Preferably Supervisor / Coordinators specializing in Customer Service/Service Experience or equivalent.
    • Experience to lead customer service quality assurance team based on COPC standard
    • Strong analytical skills and attention to detail, with ability to multi-task
    • The ability to embrace and continually adapt to change
    Job Description:

    • Responsible for setting the quality standards for customer care
    • Provides feedback to assist in the creation of quality standards, performance improvement goals and the development of training programs
    • Analyzes team scores and identifies training and improvement priorities

    Tutup pada 03/December/2016

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    PT Gojek Indonesia, Bangka, South Jakarta City, Special Capital Region of Jakarta, Indonesia

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