Customer Care Quality Asssurance

    Simpan

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN


    Requirements :

    • Candidate must possess at least a Diploma, Bachelor's Degree,
    • At least 3 year(s) of working experience in the related field is required for this position.
    • Preferably Supervisor / Coordinators specializing in Customer Service/Service Experience or equivalent.
    • Experience to lead customer service quality assurance team based on COPC standard
    • Strong analytical skills and attention to detail, with ability to multi-task
    • The ability to embrace and continually adapt to change
     
    Job Description:

    • Responsible for setting the quality standards for customer care
    • Provides feedback to assist in the creation of quality standards, performance improvement goals and the development of training programs
    • Analyzes team scores and identifies training and improvement priorities
     

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        Address

        PT Gojek Indonesia, Bangka, South Jakarta City, Special Capital Region of Jakarta, Indonesia

        Deskripsi Perusahaan

        GO-JEK adalah salah satu perusahaan paling innovatif di Jakarta, dengan berbagai penghargaan, termasuk juara pertama Global Enterpreneurship Program Indonesia. Kami pioneer dalam memberdayakan Ojek terpercaya di Jakarta melalui teknologi mobile dan online. Kami menghubungkan pelanggan Jakarta dengan driver kami yang  melayani pesanan transport, kurir, dan juga belanja (shopping) dengan jumlah armada terbesar di Jakarta. Selain pelanggan perorangan, kami juga melayani puluhan Corporate Customer untuk melayani kebutuhan kurir mereka.

        http://www.go-jek.com/

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