- Provide service contract and extended warranty post-sales customers
- Deliver monthly report on product failures (AV Product) - return merchandise authorization (RMA)
- Provide technical advice regarding technology and engineering of our products (AV Product) to promote, support, and service the sale of our products.
- Provide installation and support services to customers.
- Provide technical advice and knowledge to Sales Team and clients/potential client to resolve product (AV Product) or service requests
- Support sales representatives by providing technical knowledge to clients and potential clients through training.
- Coordinate the RMA of customer’s returned material for replacement or repair.
- Provide technical training to customers and dealers.
- Provide support in both pre and post-sales.
- Travel to customer sites as needed to coordinate duties listed above.
- Complete applicable administration in relation to the above related activities.
- Ad-hoc duties assigned from time to time
- Having experience for 4-5 years in the AV Industry (Customer Service Department)
- Related: Experience in AV System Repair/Troubleshooting – Min 2-3 years
- Having strong communication skills: oral, written, presentation, facilitation
- Candidate must possess at least a Bachelor's Degree, Master's Degree / Post Graduate Degree, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.
- Technical understanding with ability to translate into business concepts
- Ability to work under pressure; handle stressful situations in a calm manner
- Must be detail-oriented with excellent troubleshooting and problem-solving abilities.
Review ( PT Kelly Services Indonesia (Recruitment Firm) )
- Gaji & Benefit
- Work/Life Balance
- Senior Manajemen
- Nilai & Budaya
- Jenjang Karir
Berbagai macam tunjangan untuk karyawan diberikan kepada karyawan dan lengkap misalnya tunjangan kesehatan, tunjangan makan, dan tunjagan untuk dinas luar kota.
Kadang pemotongan gaji yang tidak seimbang dari atasan karena alasan tertentu dan alasan yang kurang jelas sehingga banyak karywawan yang protes.