Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Kelly Services is currently recruiting on behalf our respected client in the Consumer /Corporate Electronic industry based in Jakarta, who is currently looking a professional to join their team as Service Engineer.
 
Responsibilities:
  • Provide service contract and extended warranty post-sales customers
  • Deliver monthly report on product failures (AV Product) - return merchandise authorization (RMA)
  • Provide technical advice regarding technology and engineering of our products (AV Product) to promote, support, and service the sale of our products.
  • Provide installation and support services to customers.
  • Provide technical advice and knowledge to Sales Team and clients/potential client to resolve product (AV Product) or service requests
  • Support sales representatives by providing technical knowledge to clients and potential clients through training.
  • Coordinate the RMA of customer’s returned material for replacement or repair.
  • Provide technical training to customers and dealers.
  • Provide support in both pre and post-sales.
  • Travel to customer sites as needed to coordinate duties listed above.
  • Complete applicable administration in relation to the above related activities.
  • Ad-hoc duties assigned from time to time
Requerment :
  • Having experience for 4-5 years in the AV Industry (Customer Service Department)
  • Related: Experience in AV System Repair/Troubleshooting – Min 2-3 years
  • Having strong communication skills: oral, written, presentation, facilitation
  • Candidate must possess at least a Bachelor's Degree, Master's Degree / Post Graduate Degree, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.
  • Technical understanding with ability to translate into business concepts
  • Ability to work under pressure; handle stressful situations in a calm manner
  • Must be detail-oriented with excellent troubleshooting and problem-solving abilities.
 
If you are confident, consider you can meet our requirements and want to take challenge and grow with us, please send your complete resume/curriculum vitae (CV) with recent photograph, and current & expected salary with subject SE 

Tentang Perusahaan

Address

Mayapada Tower, Karet, DKI Jakarta, Indonesia

No. Telepon

62-21-5213630

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