DESKRIPSI PEKERJAAN
Responsibilities:
- To educate customers by all means such as training, application, trial/testing in the customer premise; including report generation on technical service visit/activities, trial result, troubleshooting and technical service for customers
- To ensure the quality of products & services that delivered to the customers, to ensure his Technical Support meets/exceeding the customer’s requirements
- To build sound relationship with related department at customers, to develop network relationship, such as with OEM & OMM
- To liaise with regional TCS in order to transfer the product-knowledge and product roll-out for sales team
- To maintain technical database and documents (TDS, MSDS) to be updated and treat it as confidential
- To maintain laboratory testing equipment and supporting machines and tools in the proper condition, including scheduling and execution for calibration and/or regular maintenance
Requirements:
- Bachelor's Degree in Mechanical, Electrical or Chemical Engineering.
- At least 1 year working experience from a Packaging Industry
- Good English communication skills
- Willing to travel extensively across East Java