Technical Customer Service - Flexible Packaging

DESKRIPSI PEKERJAAN

Responsibilities:
  • To educate customers by all means such as training, application, trial/testing in the customer premise; including report generation on technical service visit/activities, trial result,  troubleshooting and technical service for customers
  • To ensure the quality of products & services that delivered to the customers, to ensure his Technical Support meets/exceeding the customer’s requirements
  • To build sound relationship with related department at customers, to develop network relationship, such as with OEM & OMM
  • To liaise with regional TCS in order to transfer the product-knowledge and product roll-out for sales team
  • To maintain technical database and documents (TDS, MSDS) to be updated and treat it as confidential
  • To maintain laboratory testing equipment and supporting machines and tools in the proper condition, including scheduling and execution for calibration and/or regular maintenance
 
Requirements:
  • Bachelor's Degree in Mechanical, Electrical or Chemical Engineering.
  • At least 1 year working experience from a Packaging Industry
  • Good English communication skills
  • Willing to travel extensively across East Java
 
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Company Description

Henkel operates worldwide with leading brands and technologies in three business areas: Laundry & Home Care, Beauty Care and Adhesive Technologies.
 
Founded in 1876, Henkel holds globally leading market positions both in the consumer and industrial businesses with well-known brands such as Persil, Schwarzkopf and Loctite.
 
Henkel, headquartered in Düsseldorf / Germany, has some 47,000 employees worldwide and counts among the most internationally aligned German-based companies in the global marketplace.
 
Henkel has three globally operating business sectors:
 

Laundry & Home Care    
Beauty Care
Adhesive Technologies
 

Review ( PT Henkel Indonesien )


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Pros

Merupakan salah satu perusahaan multinasional yang memiliki nilai dan kualitas yang sangat baik, sehingga menjadikan perusahaan bergerak dengan maju dan lancar.

Cons

Sistem birokrasi perusahaan cukup rumit. Hal ini kadang membuat pekerja pun kesulitan. Beban tanggung jawab yang cukup tinggi pun kadang membuat pekerjaan menjadi berat.