Head of Seller Experience

    Ditayangkan | 23/November/2016

    Simpan0

    www.jobstreet.co.id

    • • Open space
    • • Fast Track Career Progression
    • • Opportunity to work overseas

    DESKRIPSI PEKERJAAN

    Reporting to the Chief Marketplace Officer, you will be the voice of Lazada seller community.

    You will responsible for:

    1./ Making selling easy
    • Constantly gather seller feedbacks via seller visits, surveys and data driven insights to identify:
    • root causes of issues our sellers are facing with selling on Lazada
    • seller needs in order to grow on Lazada
    • Suggest changes, new ideas and tools to help sellers on Lazada
    • In coordination with the operations department, develop practical and scalable solutions to help businesses on Lazada succeed
    • Closely manage cross-department projects implementation and achievements to make solutions become reality for Lazada sellers
    • Managing change management within the organization and among the seller community when new processes and technologies are developed for the sellers
    • Drive postmortem analysis as required, share successes and lessons learned from each project

    2./ Build a top quality communication to Lazada sellers 
    • You will be uniquely positioned to look proactively at all Seller impacting changes across Lazada and should always positively influence the seller experience for specific changes
    • Plan, schedule and communicate all Seller-facing platform and organization changes to ensure Sellers are notified and prepared prior to implementation
    • In coordination with the seller training manager, you will be responsible of preparing sellers to changes
    • Coordinate and streamline communication from all Lazada departments to sellers. You will be responsible to ensure one Lazada voice supports our sellers
    • Be the gate keeper of all online and offline communication to Lazada sellers to ensure top quality interaction
    • Develop new communication channels to increase efficiency of our support to sellers

    In order to succeed in the role, you should ideally have:
     
    • At least 3 years of experience working as a project manager or consultant
    • Additional experience in online communication and marketing is a strong plus
    • Willingness to learn in a fast moving environment and experience working in an entrepreneurial environment
    • Proficiency with Microsoft Excel and PowerPoint
    • Experience working with Google Analytics is a strong plus
    • A structured approach, a pro-active attitude and discipline to work hard in a fast moving environment
    • Strong analytical skills
    • Capability and flexibility to interact with many departments to achieve project implementation
    • Ability to work independently and within a team
    • High proficiency in English & Indonesian language

    This caught your interest ? Apply Now !

    Tutup pada | 07/December/2016

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    Kesimpulan Review

    Pros
    • Mempunyai hubungan yang baik antar karyawan dan tidak ada yang namanya diskriminasi di perusahaan ini. Hal tersebut pun berpengaruh pada kerjasama antar karyawan yang terjalin baik.
    • Perusahaan ini sangat bagus untuk para mahasiswa yang baru lulus yang ingin belajar dan mencari pengalaman di bidang industri IT.
    Cons
    • Sistem kerja yang diterapkan di perusahaan masih terkesan kaku. Selain itu, peluang karir pun kurang menjanjikan dan manajemen yang masih belum baik.
    • Namun sebaliknya, perusahaan ini kurang bagus untuk mereka yang ingin bekerja lama dan mengembangkan diri, karena perusahaan kurang bagus dalam memperlakukan pekerja yang sudah lama bekerja.

    Address

    Mangga Dua Square Jl Raya Gn Sahari 1 Mangga Dua Square Bl E/34-37 DKI Jakarta

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