- Fluent in English both oral & written
- Diploma or Degree in Hospitality/ Tourism/ Hotel Management preferred
- Willing to work flexible shift and Team work oriented
- Computer literacy (PC and CLS, Fidelio, opera)
- Minimum 2 years working experience in similar position
- Handling incoming and guest phone calls.
- Handling Hotel reservations.
- Greeting guests when they arrive.
- Registering guests in the check-in process.
- Assigning rooms to guests.
- Issuing room keys.
- Handling guest luggage.
- Providing concierge services, information and assistance.
- Checking-out guests.
- Handling guest billing and payments.
- Handling guest enquiries and complaints.