- Conduct planning and coordination, the process of development and implementation of IT Services as a whole as well as to provide regarding the risk which may be faced with the development and implementation of IT Services
- Monitor, inspect and control the activity of IT Asset management operations including workstations, software, server and network infrastructure assets according to the standard operating procedure
- Reporting IT Service activity, action plan, and improvement palns to ITS director
- Handle, efficienty and completely, IT issues that arise
- Minimum bachelor’s degree from Engineering / Computer Science
- Minimum 8 years in on IT , with at least 2 years in similar level
- Strong knowledge of contact center environments and concepts such as PBX, IVR and CTI especially for Avaya
- Solid integrity, professionally and personality.
- Strong initiatives in self-development.
- Good leadership and team work skills.
- Commitment to quality and timely result of the works.
- Good command of verbal and written English
- Highly organized.
- Strong service attitude.
Review ( PT Transcosmos Indonesia )
- Gaji & Benefit
- Work/Life Balance
- Senior Manajemen
- Nilai & Budaya
- Jenjang Karir
Budaya kerja di dalam perusahaan menurut saya sudah meniru ala jepang dimana perusahaan menuntut semua hal terlampir dengan baik dan cekatan.
Tidak jelasnya management baik dari pekerjaan maupun transparasi performa kerja. Jenjang karir di dalam perusahaan pun masih kurang jelas dan cukup lambat.