Deskripsi Pekerjaan

  • Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • At least 2 year(s) of working experience as a IT Helpdesk Support or Desktop Engineer Support
  • Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Network/System/Database Admin or equivalent.
  • Have an experience & good knowledge of O365, Office 2016, Case-case laptop Lenovo, Mcafee, ePo, SCCM, active directory and desktop application
  • First Poing of contact ( by email or by telephone )
  • Actively using SQL / PL
  • Convert (an added value)
Job Desc:
  • Received Incident and performing classificartion, prioritization, correlation with other reported incidents and matching againts known errors
  • Record all required incident details on the incident management system
  • To act as a 1st level support RSD ( Resolved by Service Desk ) and consultatio by phone and other communication mean by remote tools
  • If the incident requires esclation to level 2 supports ( Desktop Engineer Support ), the Helpdesk staffs create a work order on System and assign it to the appropriate level 2 engineers
  • Forward the service request to the proper IT engineer accordance with the service request procedures
  • To be responsive in solving issues reproted by user and to educate user within exisitng IT environments
  • Tracking the incident until closed and keep the user up to date with their incident status
  • Functional escalation in case the incident resolution times exceeds the agreed service levels
  • Enchanced the ability of the communication with the user including notify user about Major System / Network outgates from Template Notification that has been filled by IT Operations or Application team

Tentang Perusahaan

No. Telepon

(021) 79190881


Jl Raya Mampang Prapatan 3 RT 007/01 Mampang Prapatan, Mampang Prapatan Jakarta Selatan 12790 DKI Jakarta

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