Deskripsi Pekerjaan

  • Provide second and third level response to customers and partners
  • Handle Incoming technical support requests
  • 1st-tier Support to handle incoming request from customers
  • Ensure trouble tickets are closed within the specified SLA
  • Analyse and understand history of issues before providing a solution.
  • Troubleshooting IT related issues
  • IT infrastructure/peripherals/server setup, troubleshooting and maintenance 
  • Perform routine IT administration tasks under the guidance of Head Of Department (HOD) in preparation of budgets, audit compliance and vendor management
  • IT equipment/assets management
  • Work closely with both public and private sector clients
  • Conduct and record daily routine test & record management
  • Resolve Trouble Tickets (TT) and track issued tickets accordingly on company products especially on the manage services basis
  • Escalate issues whenever necessary and coordinate with Telco in order to resolve issues while keep in touch with the customer
  • Manage security and firewall policies
  • Perform and monitor daily system performance to ensure servers, network equipment and connectivity is available
  • Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent
  • Required skill(s): Microsoft Window, ABAP, SAP, UNIX, Oracle, SQL
  • Required language(s): Fluent in English (writing and verbal communication), Bahasa Indonesia
  • At least 5 year(s) of working experience in the related field is required for this position
  • Preferably Staff (management & supervisor) specializing in Technical & Helpdesk Support or equivalent
  • At least 4 years’ experience on Window Server, Linux Operating System Administration and Computer Networking
  • Work on 2-shift working hours (4pm to 1am / 1 am to 7 am)

Tentang Perusahaan

Deskripsi Perusahaan
Forest Indo Niaga was established in January 2010 with the focus of providing back-end application and Mobile Content services to other Content Providers/Aggregators in Malaysia. Our earlier aim then was on helping our partners adapt and prosper in the mobile industry. This was achieved through a simple plan we put Partners Experience above everything else if the users are happy the rest will definitely follow.\n In order to make this happen we begin by acknowledging the most important element a companys most valuable resources are the people that work there and at FOREST we only hire the best. We are not a conventional company with lots of rules and structures and we do not intend to become one. Experience tells us that providing talented individuals with a supportive team environment and the tools they need to reach their potential will generate the best results.\n We have grown to a strong and talented team in Malaysia within a timespan of 6 years and in the 3rd-Quarter of 2009 we launched our presence in Jakarta via Pt. Forest Media International – Indonesia to support to the growing demand from the most populous country in S.E.Asia.\n Do Visit Us to get to know us better…

Citylofts Sudirman 18th Floor Unit 30 Paris Corner Jl. KH. Mas Mansyur No. 121 Jakarta Pusat 10220 Indonesia.

No. Telepon

021 2995 9843


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