Deskripsi Pekerjaan

  • Provide second and third level response to customers and partners
  • Handle Incoming technical support requests
  • 1st-tier Support to handle incoming request from customers
  • Ensure trouble tickets are closed within the specified SLA
  • Analyse and understand history of issues before providing a solution.
  • Troubleshooting IT related issues
  • IT infrastructure/peripherals/server setup, troubleshooting and maintenance 
  • Perform routine IT administration tasks under the guidance of Head Of Department (HOD) in preparation of budgets, audit compliance and vendor management
  • IT equipment/assets management
  • Work closely with both public and private sector clients
  • Conduct and record daily routine test & record management
  • Resolve Trouble Tickets (TT) and track issued tickets accordingly on company products especially on the manage services basis
  • Escalate issues whenever necessary and coordinate with Telco in order to resolve issues while keep in touch with the customer
  • Manage security and firewall policies
  • Perform and monitor daily system performance to ensure servers, network equipment and connectivity is available
  • Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent
  • Required skill(s): Microsoft Window, ABAP, SAP, UNIX, Oracle, SQL
  • Required language(s): Fluent in English (writing and verbal communication), Bahasa Indonesia
  • At least 5 year(s) of working experience in the related field is required for this position
  • Preferably Staff (management & supervisor) specializing in Technical & Helpdesk Support or equivalent
  • At least 4 years’ experience on Window Server, Linux Operating System Administration and Computer Networking
  • Work on 2-shift working hours (4pm to 1am / 1 am to 7 am)

Tentang Perusahaan

No. Telepon

021 2995 9843


Citylofts Sudirman 18th Floor Unit 30 Paris Corner Jl. KH. Mas Mansyur No. 121 Jakarta Pusat 10220 Indonesia.

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