Deskripsi Pekerjaan

Responsibilities:
     - "Designs, administers and optimizes company Genesys infrastructure to achieve high performance, reliability, availability and security.
     - Manage technical evaluations, analysis, and troubleshooting for Genesys infrastructure – Server, data and voice networks, voip gateways, recording systems, E1 and SIP trunks
     - Supervise daily system and key processes monitoring, reviewing logs, and verifying completion of scheduled jobs.
     - Ensures Genesys infrastructure is capable to provide required services, provides capacity analysis as an input for proper planning.
     - Reports any deviation/problem/outage to superior and other units, provides regular reporting.
     - Ensures the compliance with license and other agreements.
     - Defines local standards, ensures the global standards are met.
     - Manages projects of implementation of the new systems, upgrades, maintenance fixes and patches in order to ensure efficient operations.
     - Maintains operation documentation of architecture and settings.
     - Manage and review written materials (e.g. procedures, reports, guidelines, etc.) for the purpose of documenting activities and providing guidelines and help for the users.
     - Manage inquiries from various sources (e.g. staff, administrators, vendors and service providers, etc.) to provide technical assistance and support.
     - Manage Solves user request and complaints via email and JIRA ticketing application, is part of Helpdesk processes, provides on-call support.
     - Cooperates with Group Architects, Group Security, Group Network department and other IT teams located in Czech Republic and other countries.
     - Cooperates on business continuity and disaster recovery planning.
     - Perform Improvement technology for business users related with Telephony and Recording technology
     - Ensure that vendors provide their service under appropriate guaranteed Service Level
     - Manages, prepared and check the regular task of VOIP specialist team
     - Tracks and monitors application issues that related with telephony system, analyses incorrect system behavior, provides solution locally or reports it to providers
     - Manage capacity planning in Genesys infrastructure
Requirements:
     - Experience min 2 - 3 Years as Avaya / Cisco / Genesys Consultant and/or Engineer
     - Have a knowledge of Genesys call center (Inbound, Outbond, Routing, Reporting Infomart, Zoom Recording, Genesys Interactive Recording, Email Management, workforce management (IWD) )
     - Having qualifications certificate more prefereable
     - Advance knowledge of Oracle SQL queries
     - Very good level of English, able to communicate on daily basis with foreigners.
     - At least five years’ experience in networking (TCP/IP, routing, QoS, VPN, rules) and voice communication
     - Experienced in complex technical project management, managing various suppliers and partners.
     - Knowledge of principles of IT systems, systems architecture, high level of PC skills.
     - Very good skill project and People Management, High initiative, reliable and independent person, high attention to detail.

Tentang Perusahaan

No. Telepon

021 - 29539655 ext : 73109

Address

Gd.Plaza Oleos Lt.8 - 10, Jl.TB Simatupang No.53A

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