Deskripsi Pekerjaan

REQUIREMENTS:Candidate must possess at least a Diploma, any field.At least 1 year(s) of working experience in the related field is required for this position.Applicants must be willing to work in South Jakarta.Preferably Staff (non-management & non-supervisor)s specializing in Customer Service or equivalent.10 Full-Time position(s) available.Strong problem solving skillExcellent communication skills (by phone call, email, and face to face)Pleasant personality with positive attitude and self motivatedWilling to work in shift, weekend and public holidayEnglish communication (Advanced)MS Excel knowledge (Advanced)MS Powerpoint knowledge (Advanced)Experience in process quality control and measurementsExperience with managing documentsExperience with setting Service levels, KPIs and thresholdsExperience from OperationsWilling to working in shiftHave experience to handle complain by face to faceJOB DESCRIPTION:      1. Prepare log, categorize and follow up resolution of customer complaints to resolve it properly align with prevailing         procedure.      2. Prepare materials for complaints committee to ensure all the material is appropriate and accurate.      3. Prepare internal and external reporting on complaints to ensure all the information is accurate and prepared in timely manner.      4. Handling complaint

Tentang Perusahaan

No. Telepon

021 - 29539655 ext : 73109

Address

Gd.Plaza Oleos Lt.8 - 10, Jl.TB Simatupang No.53A

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