Deskripsi Pekerjaan

Job Descrioptions: Designing, describing, and managing the solution in relation to specific customer business problems. Engage with Call Management team for customer's inquiries or request for escalation; Work directly with customers in local language, answering calls, determining customer entitlement, document requests for service, dispatch technicians and escalate when necessary; Schedule customer installation activity. Daily monitoring of email window is essential; Receive and document service request and customer information; Ensure customer entitlement; Updates work orders and provides status information. Gather problem information and determine criticality; Capture information and record data; Generates daily and weekly incident reports; Review incident history to determine recurring faults. Follow Global Call Taking tools, process and procedures. Document, verify, and make appropriate corrections to the service request and customer profile; Communicate with the Customer Advocates for permanent change to the customer profile. Contribute as a team member; Participate in team meetings and activities. Participate in objective setting, performance management, reward and recognition programs; Participate in projects to continuously improve processes, tools, systems and organization. Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business. Monitors incident status and escalates cases that are not resolved in a specific timeframe. Requirements: Bachelor’s Degree in Computer Science/Information Technology or equivalent  Minimum 2 years of experiences. Have knowledge in Microsoft, SaaS and Linux Have knowledge in Cloud Has experience in QC or system implementer Has experience in MPOS retailer is a plus point Must speak english fluently

Tentang Perusahaan

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Gandaria 8 Office Building 21st Floor, Jl Sultan Iskandar Muda

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