Deskripsi Pekerjaan

Duties and responsibilities
Operations focused
 Manage day-to-day operations of various hotels in a cluster and ensure great Guest
Experience for   anyone staying in the hotels.
 Drive profitability through streamlined operations, boosting demand through local
channels, ancillary sources of revenue and seamless guest experience.
 Check regular stock levels & order supplies as needed
 Ensure all OYO Operational Procedures are followed strictly & promote these.
 Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers
& Guest ID proofs.
 Plan for emergency situations & dealing these with minimal cost impact- Water,
Electricity, Staff Shortage, Laundry Unavailability & Shifting.  
 Have in-depth understanding of Expense Management System & promote adherence to
the set policies. 
 Ensure that Cash Closing & Cash Expenses are properly managed & no delay/leakage
occurs.
 Cross check the daily expenses occurred to ensure the budget guidelines are followed.
Drive business growth
 Ability to take and drive decisions across offline demand, Supply, CX with the right
balance 
 Develop a loyal customer base to drive walk-in revenue and help achieve P&L targets for
the cluster.
 Manage regulations, community stakeholders and local social and political dynamics 
 Promote food sales, upgrades & Offline sales. 
 Take responsibility of the business performance of each hotel.
 Promote the use of suggestive selling techniques to sell room nights, increase occupancy
& food revenue.
 Ensure quality standards to promote repeat business.
People Management
 Leadership, problem solving, communication skills to lead and manage a team of
property managers as well as Flagship staff 
 Maintain good relations with the guests and ensure that all they have a flawless stay
while they are at the hotel.
 Take guest calls whenever addressed & ensure outstanding customer care.
 Respond to guest needs & anticipate their unstated ones.
 Strong Negotiation and deal closing abilities.  

Qualifications
 Graduate in Hotel Management
 1 to 2 years of core housekeeping, operations, guest relations management. Previous
hospitality experience preferred, but not mandatory
 Experience in developing and leading high performance teams 
 Should be mobile

Tentang Perusahaan

Number of employee

51 - 200

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