Duties and responsibilities
Manage day-to-day operations of various hotels in a cluster and ensure great Guest
Experience for anyone staying in the hotels.
Drive profitability through streamlined operations, boosting demand through local
channels, ancillary sources of revenue and seamless guest experience.
Check regular stock levels & order supplies as needed
Ensure all OYO Operational Procedures are followed strictly & promote these.
Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers
& Guest ID proofs.
Plan for emergency situations & dealing these with minimal cost impact- Water,
Electricity, Staff Shortage, Laundry Unavailability & Shifting.
Have in-depth understanding of Expense Management System & promote adherence to
the set policies.
Ensure that Cash Closing & Cash Expenses are properly managed & no delay/leakage
Cross check the daily expenses occurred to ensure the budget guidelines are followed.
Drive business growth
Ability to take and drive decisions across offline demand, Supply, CX with the right
Develop a loyal customer base to drive walk-in revenue and help achieve P&L targets for
Manage regulations, community stakeholders and local social and political dynamics
Promote food sales, upgrades & Offline sales.
Take responsibility of the business performance of each hotel.
Promote the use of suggestive selling techniques to sell room nights, increase occupancy
& food revenue.
Ensure quality standards to promote repeat business.
Leadership, problem solving, communication skills to lead and manage a team of
property managers as well as Flagship staff
Maintain good relations with the guests and ensure that all they have a flawless stay
while they are at the hotel.
Take guest calls whenever addressed & ensure outstanding customer care.
Respond to guest needs & anticipate their unstated ones.
Strong Negotiation and deal closing abilities.
Graduate in Hotel Management
1 to 2 years of core housekeeping, operations, guest relations management. Previous
hospitality experience preferred, but not mandatory
Experience in developing and leading high performance teams
Should be mobile