Deskripsi Pekerjaan

Duties and responsibilities

Operations focused

  • Manage day-to-day operations of various hotels in a cluster and ensure great Guest Experience for anyone staying in the hotels. 
  • Drive profitability through streamlined operations, boosting demand through local channels, ancillary sources of revenue and seamless guest experience. 
  • Check regular stock levels & order supplies as needed 
  • Ensure all OYO Operational Procedures are followed strictly & promote these. 
  • Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs. 
  • Plan for emergency situations & dealing these with minimal cost impact- Water, Electricity, Staff Shortage, Laundry Unavailability & Shifting. 
  • Have in-depth understanding of Expense Management System & promote adherence to the set policies. 
  • Ensure that Cash Closing & Cash Expenses are properly managed & no delay/leakage occurs. 
  • Cross check the daily expenses occurred to ensure the budget guidelines are followed. 

Drive business growth

  • Ability to take and drive decisions across offline demand, Supply, CX with the right balance 
  • Develop a loyal customer base to drive walk-in revenue and help achieve P&L targets for the cluster. 
  • Manage regulations, community stakeholders and local social and political dynamics 
  • Promote food sales, upgrades & Offline sales. 
  • Take responsibility of the business performance of each hotel. 
  • Promote the use of suggestive selling techniques to sell room nights, increase occupancy & food revenue. 
  • Ensure quality standards to promote repeat business. 

People Management

  • Leadership, problem solving, communication skills to lead and manage a team of property managers as well as Flagship staff 
  • Maintain good relations with the guests and ensure that all they have a flawless stay while they are at the hotel. 
  • Take guest calls whenever addressed & ensure outstanding customer care. 
  • Respond to guest needs & anticipate their unstated ones. 
  • Strong Negotiation and deal closing abilities.

Tentang Perusahaan

Number of employee

51 - 200