Role and Responsibilities :
Data analyst will be responsible for gathering operational data to publish directed operational, performance, adhoc and client reports.
He/she should be meticulous and possess a visual and analytical mindset to create reports that depict data in an easy to understand format, along with useful analysis and insights to support customer service operations.
Key responsibilities :
Manage a team of data analyst staff
Gather data, prepare and publish directed operational, performance, adhoc and client reports.
Interface effectively with other teams, delivery lead
Interface effectively with Client team
Address reporting and data related questions from the team
Interpreting data into comprehensive report with attractive easy to understand data visualization.
Qualifications and Education Requirements :
Bachelor diploma from any major
Graduate with 2 year of working experience in a contact center or other similar reporting function.
Quick learner with proven ability to grow and lead a team
Excellent oral and written communication skills.
Passion for learning and creative problem-solving.
Proven track record of success in previous work experiences.
Strong computer applications skills especially MS Excel and MS PowerPoint
Analytical frame of mind.
Preferred Skills :
If you feel that you meet the qualification above and you’re keen in exploring the opportunity, please send your updated resume by clicking the button below.
Ktr PerwakilanWisma 46 Kota BNIJl Jend Sudirman Kav 1 Wisma 46 Kota BNI Lt 18Karet Tengsin, Tanah AbangJakarta Pusat 10220 DKI Jakarta