Deskripsi Pekerjaan

  • Determines customer service quality standards by reviewing inbound and outbound calls.
  • Support operational with immediate action to knowledge and skill issues with various methods (coaching, assignment, etc)
  • Conduct Calibration meetings with Training, Quality Control with agent participation.
  • Reporting for unit Quality Control (daily, weekly, monthly).
  • Analyze customer experience reports, Quality Control control reports and insights and recommend improvement suggestions and initiatives.
  • To ensure improvement Support agent based on monitoring Quality Control.
  • Mentors new team members and encourages sharing among the QC team functions.
  • Provides feedback to QA manager suggesting methods to increase efficiencies and identify areas of opportunity to improve customer satisfaction.

Tentang Perusahaan

No. Telepon



Jalan Meruya Ilir No.88, Ruko Bisnis Park Blok D2 No.3, North Meruya, Special Capital Region of Jakarta, Indonesia