Deskripsi Pekerjaan

  • Determines customer service quality standards by reviewing inbound and outbound calls.
  • Support operational with immediate action to knowledge and skill issues with various methods (coaching, assignment, etc)
  • Conduct Calibration meetings with Training, Quality Control with agent participation.
  • Reporting for unit Quality Control (daily, weekly, monthly).
  • Analyze customer experience reports, Quality Control control reports and insights and recommend improvement suggestions and initiatives.
  • To ensure improvement Support agent based on monitoring Quality Control.
  • Mentors new team members and encourages sharing among the QC team functions.
  • Provides feedback to QA manager suggesting methods to increase efficiencies and identify areas of opportunity to improve customer satisfaction.

Tentang Perusahaan

No. Telepon

021-30061547

Address

Jalan Meruya Ilir No.88, Ruko Bisnis Park Blok D2 No.3, North Meruya, Special Capital Region of Jakarta, Indonesia