Deskripsi Pekerjaan

  • Candidate must possess at least a SMU, Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the helpdesk tracking software
  • Document internal procedures
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Report issues to the Service Desk for escalation
  • Perform timely workstation hardware and software upgrades as required
  • No work experience required.
  • Contract position(s) available.

Tentang Perusahaan

No. Telepon

(021) 7986412

Address

Jl Mampang Prapatan II 26 RT 015/04 Mampang Prapatan, Mampang Prapatan Jakarta Selatan 12790 DKI Jakarta

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