Deskripsi Pekerjaan

Job Description

  • Supervise day to day activities in customer service. Ensure staff members are achieving desired service levels, providing regular performance feedback
  • Create and implement effective customer service procedures, policies, and standards
  • Develop customer satisfaction goals and coordinate with the team to meet them on a daily basis
  • Keep accurate logs of department expenses and customer accommodations
  • Assess service level statistics and prepare detailed reports on findings
  • Analyze trends in consumer issues and make suggestions for policy updates and website enhancements
  • Answer staff members questions, guiding them through difficult calls and diffusing crisis management
  • Brainstorming selling strategies with Head department
  • Doing basic research


Job Requirement

  • 3+ years work experience in a customer service position or experienced in online selling
  • Outstanding communication skills, both written and verbal
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
  • Must demonstrate excellent leadership and interpersonal skills
  • Proficiency is Microsoft Office,excel,powerpoint
  • S1 all major universities, preferably Communication Science, Management or equivalent


Special Benefit

  • Suasana kerja yang menyenangkan
  • Gaji pokok
  • Tunjangan
  • Bonus target
  • BPJS
  • Liburan 
  • Voucher 
  • Pelatihan dan pengembangan

Tentang Perusahaan

Postal code



Jl. Jogja Town House I, Jl. Nologaten, Tempel, Caturtunggal, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55281

Number of employee

1 - 50

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