Deskripsi Pekerjaan

YOU WILL HELP US IN:

  • Responsible to all the complaints from customers through email with timely, empathetic and professional manner.
  • Reviewing documents claims that already submitted by customer based on company guidelines and SOP.
  • Continuously learning improvement for upcoming new product and services available in the company.
  • Ability to work in one or multiple queues over various customer contact channels.
  • Engage with every process.
  • Created impactful response for the customer concern.
  • Demonstrated great empathy in any situation while dealing with angry customers.