Deskripsi Pekerjaan

Job Description

  • Support of Software maintenance services for Jatis System
  • Validate, track, and manage all Issue Tickets with our Ticketing System (JIRA)
  • Response Issues, Inquiry & Change Request quickly w/ SLA
  • Resolve Incidents related to the application using known resolutions / SLA
  • Correlate Issue Tickets to identify and address Critical and High Incidents
  • Escalate Issue Tickets requiring immediate attention by second layer
  • Coordinate w/ customer & on-site visit support if needed
  • Identify and define new requirement of modification / change request to supervisor


Job Requirement

  • Bachelor Degree from reputable university majoring Computer Science, Information Technology or related background
  • Min. 2-3 years working experience in the related field
  • Has knowledge/experience in Java Web Services
  • Specific skills needed: JAVA (JEE), Core JAVA/Servlets/JDBC/JSP, MVC frameworks – Spring/Struts, ORM frameworks–Hibernate/MyBatis,Ticketingsystems(e.g.JIRA,Remedy)

Tentang Perusahaan

No. Telepon

021 3523626


Kirana Boutique Office Blok G 3 No. 1 - 2, Jl. Kirana Avenue, Klp. Gading Tim., Klp. Gading, Kota Jkt Utara, Daerah Khusus Ibukota Jakarta 14240