Deskripsi Pekerjaan

QC scope

  • Lead a team of QC Specialists. Manage and monitor their tasks daily.
  • Perform quality checks and audits of inbound and outbound calls to ensure that quality standards are being met and approved upon.
  • Responsible for data quality review including, data quality reports, unapplied payment monitoring, unbilled monitoring (particularly service) and incompletion log monitoring.
  • Provide call quality feedback to customer service and help them to improve.
  • Participate in continuous quality improvement initiatives.

Training Scope

  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers in Customer Experience team.
  • Draw an overall or individualized training and development plan that addresses needs and expectations.
  • Deploy a wide variety of training methods.
  • Conduct effective induction and orientation sessions.
  • Monitor and evaluate training program’s effectiveness.
  • Ensuring agents receive statutory required training and increase their quality score.

Tentang Perusahaan

No. Telepon

021-30061547

Address

Jalan Meruya Ilir No.88, Ruko Bisnis Park Blok D2 No.3, North Meruya, Special Capital Region of Jakarta, Indonesia