Deskripsi Pekerjaan

QC scope

  • Lead a team of QC Specialists. Manage and monitor their tasks daily.
  • Perform quality checks and audits of inbound and outbound calls to ensure that quality standards are being met and approved upon.
  • Responsible for data quality review including, data quality reports, unapplied payment monitoring, unbilled monitoring (particularly service) and incompletion log monitoring.
  • Provide call quality feedback to customer service and help them to improve.
  • Participate in continuous quality improvement initiatives.

Training Scope

  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers in Customer Experience team.
  • Draw an overall or individualized training and development plan that addresses needs and expectations.
  • Deploy a wide variety of training methods.
  • Conduct effective induction and orientation sessions.
  • Monitor and evaluate training program’s effectiveness.
  • Ensuring agents receive statutory required training and increase their quality score.

Tentang Perusahaan

No. Telepon



Jalan Meruya Ilir No.88, Ruko Bisnis Park Blok D2 No.3, North Meruya, Special Capital Region of Jakarta, Indonesia