Deskripsi Pekerjaan

  • Open and maintain customer accounts by recording account information
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution via phone, email, mail or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Compile reports on overall customer satisfaction
  • Act as the company gatekeeper