Please be noted that our office is in Jakarta, and majority of the working time for this position will be in Bekasih
This position is responsible to assure quality standards are being met consistently and to enforce best industry practice in processes and systems; to meet company
and customer expectations. Assist regional Field Services team in packaging development, address quality related issues or complaints, and problem solving.
ESSENTIAL FUNCTIONS / MAJOR RESPONSIBILITIES :
Establish professional and effective working relationships with regional production partners. Follow through BillerudKorsnäs production partner qualifications and
COA processes. Problem solving to meet delivery requirements.
Work closely with customers in various industries wherever BillerudKorsnäs is doing business with in packaging area. Arrange field visits to ensure customers’ needs
are met. Assist in samples checking, prototypes and communicate feedback to production partners.
Knowledgeable of cross-function in implementation. Involvement with First-Article sampling, generating production, quality standard documentations, review graphics,
and structure files. Provide on-site technical support to suppliers and checks manufacturing output.
Establish close working relationships with BillerudKorsnäs QA team and strategic/production partners. Ensures quality and accurate production and samples meet customer
requirements. Provide reports on activities relating packaging. Put in proactive effort to prevent customer claims. Follow up with received claims to propose solutions and alternatives, and work with BillerudKorsnäs management
and technical service team to resolve claim issue. Develop and apply knowledge of package manufacturing processes to include corrugated, folding carton, and flexible packaging. Develop and apply practical knowledge
of structural and graphic production process in support of the technical needs of our customers. Develop and apply skills in paper material and finished product testing & reporting.
Assist BillerudKorsnäs sourcing team on supplier qualification process as well as the factory audit requested by brand when needed.
Perform other related duties as required or assigned.
This position has a primary focus in providing field technical support for BillerudKorsnäs business in Indonesia Works independently and under normal supervision.
Position involves recurring situations with occasional variations from the norm and moderate degree of complexity. Requires the ability to follow instructions and manage multiple tasks efficiently and with thorough follow-up. Contacts include the Technical
Teams, Customer Service, Project Management, Production Partners, and End Users/Customer. Some over-time may be required depending on business needs.
ESSENTIAL REQUIREMENTS OF POSITION :
Knowledgeable of packaging including corrugated shipping carton as well as litho-laminated packaging
Knowledgeable in offset printing and color management and flexo printing.
Strong verbal and written communication skills
Ability to work independently and exercise problem-solving skills
Service oriented personality – strong interpersonal skills, highly professional, courteous, friendly, and calm in stressful situations
Good organizational skills and attention to detail
Familiarity of the graphic and packaging industry
4-5 years of working experience
Very functional in written and verbal English
Must be able to handle confidential and sensitive information
Frequent domestic/local travel and some Asia travel are required.
If you feel that you meet the qualification above and you’re keen in exploring the opportunity, please send your updated resume
by clicking the button below.