1. First level support for end users of SFA, DMS and Interface (via call centre and emails)
2. Capture issues raised by end user in the ticketing support tool
3. Troubleshoot and perform level 1 analysis on the tickets
4. Provided resolution to Level 1 tickets
5. Confirm ticket closure by contacting end users
6. Assign L2 tickets to the L2 support team
7. Confirm closure of L2/L3 tickets with end users
8. Regularly update recorded incidents in the ticketing tools
9. Communicates incident progress to relevant parties
10. Data analysis, pivot table and data comparation.
Syarat utama :
2. Application support
4. Data analyticsResponsibilities:
1. Experience with Ivy Mobility DMS and SFA Application software min. 1-2 years
2. Should familiar and experience with FMCG and Retail Business.
3. Should familiar and experience with Microsoft Excel, Analytics, data analysis, pivot table and data comparation.
4. Should have Business Analyst skill
5. Ability to learn new software and android application
6. Good analytical skill and quick learner
7. Should coordinate with technical team, vendors and customers to implement the customer projects
8. Should able to travel across the country frequently
9. Experience in Implementation/Field training.
10. Should provide technical support to customer and company for installation and tests carried on network for both hardware and software process.
11. Must be capable to train customer and communicate with them at various levels of implementation process for product quality.
12. Good interpersonal and communication skills
13. Preferred to have Presentation skill to train the small to medium size team.
14. Should perform application software acceptance tests that reflect the customer's business needs.
15. Should maintain good working relationships with technical staff and provided technical support to client.