Deskripsi Pekerjaan

  • Monitor BPO team leaders on floor and ensure the tasks meet the target and standards.
  • Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.
  • Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.
  • Proactively resolve special cases by escalating to respective divisions accordingly.
  • Work closely with in-house team leaders to validate report from BPO-side (invoice, performance, score card, incentive, etc) is accordance with high accuracy and integrity.