Deskripsi Pekerjaan

  • Identify and asses customer needs to achieve, maintain, and increase customer loyalty and satisfaction
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Build sustainable relationships of trust through open and interactive communication with customer
  • Acquire and integrate customer service competencies, create synergies with other departments, and lead organization to be better at understanding customer through company policies

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