Deskripsi Pekerjaan

Requirements:

  • Minimal Bachelor Degree
  • Exeperience Minimal 5 Years in The Same Field
  • Fluent in English
Responsibilities:

1. Manage technical support activities of the product

  • Provide technical consultation to the technician (CSP, ASC, DSC)
  • Provide consultation on product to the call agent to resolve consumer issues
  • PVI activity : create and provide documentation to the engineers and product information call agent
  • Provide support to the sales & marketing in the evaluation of new products
  • Provide support to operational spare parts in terms of recommending models for initial part and Running model
  • Create reports on product quality issues found in the field to the Quality Control

2. Manage technical training for Technician and Call center

  • To call agent in the form of knowledge products such features, functions, operation, troubleshooting
  • To engineer a basic working theory, the introduction of components, new technology, block diagram, disassembly
  • Organized Flight and accommodation for every attendant

3. Controlling Software and JIG for repairs is available at the service center.

4. Ensure all documents are available in the service repair center and contained in SKP / GSBN.

5. Working closely with HQ Korea, Singapore or the Factory for the procurement JIG, tools and S / W for repairs

6. Working closely with HQ Korea and Singapore for Any Web Service user administration, security access

  • Working closely with the field service team (FSC) in terms of:
  • Helps resolve consumer product issue what we call Technical Problem.
  • Helps overcome repairs delayed due to lack of spare parts or technical barriers
  • Helping to install and program settings and S / W Samsung in computers for repair 

7. Working closely with the sales team, marketing, distributors, dealers in terms of new product evaluations, reports complaints in the field regarding product quality, product inspection requests, technical support for the project exhibition (exhibition) or road shows, training support marketing request

8. Make weekly reports, monthly for technical support activities, training and supporting activities

9. Understand the system and work procedures customer service

10. Product reability support in term of :

  • Analytical defected product
  • Negotiation with Customer for find the solution
  • Negotiation with Customer for find the solution 
  • Reporting and Ship back the defected unit ( HQ request ) 

Tentang Perusahaan

No. Telepon

62-21-29941058

Address

Epicentrum Walk Office 7th FloorSuite 0709A. Komp. Rasuna EpicentrumJL. HR Rasuna Said-Kuningan