My client is looking for techno-functional consulting expert who becomes the trusted advisor to clients and drives adoption of their solutions to ensure customer success.
My client is a specialised HR Technology platform that caters to the entire employee life cycle from hiring to retirement. Its software/platform solutions is preferred by over 200 enterprises globally with over 500,000 employees across over 50 countries.
- Manage a team of techno-functional consultants and provide recommendations on the process to enterprise clients
- Act as a techno-functional consultant and provide recommendations on process
- Configure and manage client's instance on product; assist and Train clients to do it on their own
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
- Drive product adoption, increasing overall retention and achieve process success for customers
- Support clients during critical HR functions such as Appraisal, Increments etc.
- Support clients to resolve queries or bugs, as and when required
- Gather feedback on product experience during the entire customer lifecycle via targeted surveys
- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
- Share best practices with clients on how to achieve product success
- Identify risks proactively, mitigate and escalate as deemed appropriate
- MBA (specializing preferably in HR) or relevant work experience after Bachelor of Engineering/Bachelor of Technology
- Over 6 years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles
- Understanding of Technology systems. HRMS system implementation and understanding would be highly preferred
- Good in MS Excel, Word and Powerpoint
- Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch
- Proficiency in Bahasa Indonesia
- Career advancements opportunity
- Attractive Salary remuneration
To apply online please click the Apply button below. For a confidential discussion about this role please contact Hussein Mohsin on +62 21 2958 8859