Deskripsi Pekerjaan

Job Description:

  • Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support.

  • Liaise with internal teams such as marketing, sales, product development, account management, billing, finance, UX etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey – are plugged

  • Regular communication with internal stakeholders such as customer service executives and other customer-facing teams to identify gaps and opportunities, if any in the brand experience

  • Ensuring the Customer Experience strategies are aligned to the larger marketing and business goals and outcomes

  • Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered – help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters

Benefit:

  • Gaji Minimal Rp 4.700.000,-
  • Attractive incentive & Bonus Kinerja Bulanan
  • Pengembangan Diri (Pelatihan Diri)
  • Jam Kerja 08.30 – 16.30 (Senin s/d Jumat)
  • Free Lunch