Deskripsi Pekerjaan

(Natural Farm is the 1st natural and organic health food store in Indonesia. Established in 1995, We continue to provide the
best quality products for your Health and Beauty needs. Our product variants ranges from Healthy Food, Healthy
Drink,Personal Care,Vitamins & Food Supplements,and Sport Nutritions.
Our stores spread nation-wide with outlets in Jakarta, Surabaya, and Bali. Currently we are expanding the market through
online e-commerce channel and website, and we are looking for new talented people to join our team.
Our Vision:
To be the leading Natural & Organic Health Food retailer in Indonesia in terms of product and service quality.
Our Mission:
To offer premium product selections and a unique retail proposition in quality and services.
We are focusing on improving healthcare through the best quality.)
CUSTOMER SERVICE
(Jakarta Barat, DKI Jakarta)
Requirements :
     - Candidate must possess at least Bachelor's Degree in any field
     - At least 2 year(s) of working experience in the related field is required for this position.
     - Good interpersonal and able to communicate in English
     - Fast learner and able to work under pressure
     - Able to work as individual as well as in a team
     - Customer and Services Oriented
     - Able to adapt in dynamic company culture and fast paced working environment.
     - Always bring positive attitude within colleagues and towards customers.
     - Full-Time position(s) available
Job Responsibilities :
     - Plan, check and monitor CSO team daily basis in receive and completion of complaint, inquiry and consultation from
consumer via email, social media, and web chat.
     - Check and approval market complaint from consumer.
     - Monitor follow up complaint from consumer to ensure all complaint completed within target time.
     - Coordinate with Management Team to handle and solving hard complaint and inquiry.
     - Conduct briefing & coaching for CSO to enhance skill and knowledge for Database and Reporting
     - Ensure accuracy and completion of customer database and monitoring summary database or monthly report from CSO.
     - Create and updating, Procedure and Guideline Customer Service, Rules of Customer Service, Script of Contact
Center, System, and Promotion Program.

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