Deskripsi Pekerjaan

Stakeholders Management (Internal & External)

  • Handle escalation between Chat Agents to Sellers
  • Liaise and coordinate with Key Account Manager, in order to improve seller's service performance
  • Submit report to superiors, provide accurate information based on needs, and further use
  • Alignment with the regional team for any new initiative/improvement project and process to be implemented in ID operation

Translation

  • Translating information from buyer/seller response received in MAN to ID and vice versa, and follow up cases in order to ensure customer satisfaction
  • Ad Hoc translation projects: product title/description, seller newsletter, campaign promotional message, etc