Roles and Responsibilities:
- Be a product expert and help users in using the platform in a perfect way that will improve their productivity, increase business and reduce errors
- Interacting with the end user either by chat, email or phone
- Being the face of the company to the end user, help them adapt to the technology and simplify managing their online and logistics business
- Respond to end users promptly, be courteous and helpful along with sharing valid and genuine information.
- Along with resolving the query it is important to explain the cause, what is fixed and what they need to do next to help build trust on application and us.
- Ask relevant questions to collect valid information and document the same for tracking the progress of query.
- Keep a track of queries and value client commitments by logging and maintaining regular follow-ups with internal teams and passing information to end user on the progress of query raised.
- Stay upto date with current technology and product design.
- Keep healthy and transparent communication with your manager and peers.