Deskripsi Pekerjaan

  • Take recording sampling from Desk Collection agents.
  • Analyze and evaluate agents' job performance based on data and recommend action.
  • Provide reports related to the quality score of all agents on an ongoing basis.
  • Provide coaching for agents.
  • Regular calibration with trainers and team leads.
  • Regular morning briefing with desk collection team.
  • Handle ad hoc QA-related works.