Deskripsi Pekerjaan

  • Ensure customer satisfaction (CSAT) score excellence
  • Create and adjust customer service procedures and guideline
  • Capture fraud indicates transaction and develop preventive system to avoid.
  • Develop and maintain solid Customer Services and organize split team
  • Maintain good relationship with internal and external stakeholders
  • Liaise with other departments for solve any issues to make sure customer satisfaction high
  • Liaise with external parties including merchant and 3PL regarding the customer satisfaction
  • Provide daily, weekly and monthly report for customer services team and provide insights to improve customer satisfaction