Deskripsi Pekerjaan

Requirements:

  1. Fluent speaking in English
  2. Communication
  3. Good self-presentation
  4. Problem solving
  5. Ability to work under pressure in a fast-paced multinational company

Responsibilities:

  1. Answer all customer inquiries regarding company's services in a prompt, courteous and professional manner (Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly)
  2. Ensure that booking inquiries, traces and complaints are registered into the systems and dealt with both speedily and satisfactorily within the company's operating standards and procedures
  3. Focus on customers needs and requirements, recommending appropriate course of actions so as to delight customers and prevent any claims or complaints
  4. Conduct full investigation of complaints and make use of the proper tracing escalation guidelines to solve the complaint within the shortest time possible and to the customer's satisfaction
  5. Proactively respond and update both customers and the network in accordance with the company's Global Services Commitment
  6. Advise customers or company's network where appropriate and inform them of any irregularities ie bad address, incomplete paperwork, wrong destination code, etc in order to preempt future problems
  7. Complete all required reports as and when needed
  8. Alert the respective Area Customer Service Manager of any potential problems, complaints and other services irregularities/failures that needs to be corrected to avoid recurrence
  9. Escalate any serious problem unsolved or unresponded by company's Network to the respective Area Customer Service Manager (Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution and service recovery to maintain customer satisfaction)
  10. To make an order or pickup request, monitor shipping movements, ensure service is delivered according to customers request
  11. Maintain a balance between company policy, government policy and customer benefit in decision making. Handles issues in the best interest of both of them
  12. Advicing customers for potential products or services
  13. Creating regular reports, information and feedback to relevant department and customers when needed
  14. Contributes to team effort by accomplishing related results as needed

Tentang Perusahaan

No. Telepon

62-21-29607439

Address

22nd Floor, Prudential Center, Kota Kasablanka Jl. Casablanca Raya Kav 88Jakarta,