Deskripsi Pekerjaan

Requirements:
  • Bachelor's degree from a reputable local & overseas university. Degree in computer science will be an advantage.
  • 1-2 years of experience working with B2B SaaS products / digital platforms, and in business operations field, preferably logistics related
  • Proficient in verbal and written English and Bahasa languages skills
  • Strong communication skills to interact with both internal and external groups, especially engineering, design and data.
  • Ability to translate technical concepts and instructions into non-technical terms for internal and external communication and with customers
  • Excellent quantitative and qualitative analytical capability with strong business and technical acumens.
  • Exceptional leadership quality to rollout and iterate improvements on a groundbreaking product
Responsibilities:
  • You will provide support for common customer inquiries related to our Transportation Management System (TMS) products received by email, phone, and WhatsApp.
  • You will be responsible to assess any product-related escalations and issues once adoption starts from enterprise clients, transporters, and drivers.
  • You will report, groom, and direct product bugs to appropriate parties via JIRA software / Google Sheet, and oversee quality assurance on new features, spanning from training to project implementation stage
  • You will identify and track success metrics to measure project performance related to product changes and help product management make better-informed decisions related to specific features (existing and upcoming).

Tentang Perusahaan

No. Telepon

(021) 5307308

Address

Wisma Slipi Jl Letjen S Parman Kav 12 Wisma Slipi Lt 4 Kemanggisan, Palmerah Jakarta Barat 11480 DKI Jakarta