Senior IT Application Support

Title: Senior IT Application SupportReports to: IT Application Support Assistant Manager   Respo...

Title: Senior IT Application SupportReports to: IT Application Support Assistant Manager   Responsibilities   Performs 2nd level of system systems support for core applications, and systems Escalates incidents from 1st level of service desk Regularly updates recorded incidents in ticketing tool Assigns incident to / from 3rd level system support (external vendors, other internal teams, etc.) Communicates incident progress to relevant parties (reported person, business users, 3rd level support, etc.) ac...

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    HR Intern - JAKARTA

    Responsibilities: Support HR function in administrative tasks For 3 months period Requirements:...

    Responsibilities: Support HR function in administrative tasks For 3 months period Requirements: Candidate must possess at least a Bachelor's Degree, any field. Well verse in using Ms Word and Excel Good communication skill 3 position(s) available.

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      Telesales Manager - JAKARTA

      Responsibilties : Manage and lead team of Inbound, Outbound, Support and Invoice control, planni...

      Responsibilties : Manage and lead team of Inbound, Outbound, Support and Invoice control, planning and ensuring the productivity and team performance is meet the target. Maintain service levels and KPIs for all processes in Telesales, find and resolve the issue that delay service levels and KPIs to improve future performance. Monitor daily / weekly and ad-hoc reports to ensure the accuracy and punctuality of report submission.Analyze the business process in Telesales and propose solution for improvement...

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        Business Intelligence Developer

        Responsibilities : Develops and manages ETL scripts and PL/SQL procedures in Oracle DWH Develops...

        Responsibilities : Develops and manages ETL scripts and PL/SQL procedures in Oracle DWH Develops and maintains reports and dashboards in OBIEE or BI Publisher Develops new software and tools according to business requirements Supports software deployed to production environment Participates on requirements gathering and analysis Creates and manages system documentation   Requirements : Candidate must possess at least a Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/T...

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          Admin Collection - BALIKPAPAN

          Responsibilities: Supports team of field collectors from back office (allocation of cases, colle...

          Responsibilities: Supports team of field collectors from back office (allocation of cases, collection of feedback). Proactive contacting of field staff to ensure the desired productivity. Prepare Due Letters and sent it to client by registered post. Download report Field Collector from Google Drive. Input all report Field Collector into Homer Select. Visit Plan for collectors for New cases and PTP follow-ups. Distribute Payment Receipt to each field Collector. Register Payment Receipt that has been used...

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            Part Timer - BALIKPAPAN

            Tanggung Jawab : Mengunjungi counter Home Credit Indonesia sesuai surat tugas. Melakukan pengece...

            Tanggung Jawab : Mengunjungi counter Home Credit Indonesia sesuai surat tugas. Melakukan pengecekan aktivitas di counter Home Credit Indonesia. Melakukan & menyimpan dokumentasi hasil kunjungan. Membuat laporan aktivitas kunjungan Persyaratan : Berusia diantara 21-50 tahun. Tingkat pendidikan minimal lulusan SMA/SMK, Sarjana, Diploma, atau sederajat. Bekerja di hari kerja dan hari libur dengan jam kerja yang fleksibel. Memiliki komunikasi yang bagus, energik, kreatif dan menyukai pekerjaan lapanga...

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              Credit Expert - JAKARTA

              Responsibilities:  Responsible for approved & rejected cases with gathering, analysis, inve...

              Responsibilities:  Responsible for approved & rejected cases with gathering, analysis, investigation and verification of additional information firm and objective proposal for final decision Performs checking on loan applications Quality management Keep up to meet KPI     Requirements:   Min. Diploma/ Bachelor Degree Experience from the Risk/ Operation/Underwriting department  - verification, underwriting, fraud prevention Understanding of Credit Bureau inquiry logic (SID, APPI) Excellent verbal/...

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                District Sales Manager - JAKARTA

                Responsibility : Manage and lead Sales agent to utilize the potential of the area of responsibil...

                Responsibility : Manage and lead Sales agent to utilize the potential of the area of responsibility to achieve targets, grow sales, reduce and manage the risk in that area. Meeting with Senior ASM /City Sales Manager /Area Sales Manager /Head of Sales Network to coordinate, raise and solve issue in the field. Distribute target monthly/weekly/daily for SA based on customer traffic in the POS. Prepare weekly working visit strategy to ensure they will meet their target. Conduct Visit POS on daily basis to ...

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                  Loxon Specialist - JAKARTA

                  Responsibilities: Understanding of users business requirement for Loxon (collections tools) Defi...

                  Responsibilities: Understanding of users business requirement for Loxon (collections tools) Define and evaluate problems, propose resolution of issues Prepare description of business processes in agreed structure for system implementation Prepare/review business specification with a local requierments for Loxon Meets with user to help them to understand the requirements from the computerized solution Prepare all information needed to clarify the data structure and provides specification for the programm...

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                    Desk CRS Manager - JAKARTA

                    Responsibilities: Leadership, motivation and evaluation team of supervisors, team leaders and op...

                    Responsibilities: Leadership, motivation and evaluation team of supervisors, team leaders and operators Ensuring effective functioning of collections process Organization and management  the team of supervisors, team leaders and operators Manage performance of desk collections within set performance triggers Hiring desk collection supervisors and team leaders Creation regularly reports Regularly meetings with trainers, quality, management Working with all systems and set up innovations Process improveme...

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                      Collection CRS Trainer - JAKARTA

                      Responsibilities: Conduct general induction and training for all collection employees. On Job Tr...

                      Responsibilities: Conduct general induction and training for all collection employees. On Job Training (nesting), first week after training for new joiners. Coaching (training on the job) collection staff. Supporting of quality control of collection staff. Develop and initiate refresher materials that need to be communicated to all desk collectors. Conduct refresher training. Develop training materials on core training road map or for refreshment that needed by Collection Staff. Make documentations of a...

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                        CRS Complaint Handling Jr. Specialist - JAKARTA

                        Responsibilities : Handling Complaint Daily RTS/CCC, (DCRS, FCRS, Agency) coordinate with CCC a. ...

                        Responsibilities : Handling Complaint Daily RTS/CCC, (DCRS, FCRS, Agency) coordinate with CCC a.   RTS : communicate to TML/SPV/Manager if complaint needs some explanation or action to solve the complaint.b.   FCRS : communicate to Manager (early) & (late) for complaint that related to FC.c.    Agency : communicate to TML QA & Manager for complaint that related to Agencyd.   CCC : communicate to CCC related to the complaint related to RTS, FCRS   and Agency.e.   Completed case have to input in RT...

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                          Underwriting Analyst - JAKARTA

                          Responsibilities: Perform analysis in order to monitor and maintain portfolio risk & prepare...

                          Responsibilities: Perform analysis in order to monitor and maintain portfolio risk & prepare regular UW reports. Provide analysis to monitor and maintain portfolio risk. Provide analysis and routine report by daily, weekly or monthly to monitoring & support implementation of underwriting processes. SQL Data Mining. SID Reporting. Support implementation of monitoring and reporting. Ad hoc analysis performance.   Requirements: Candidate must possess at least Bachelor’s Degree majoring in Enginee...

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                            Field CRS Team Leader - JAKARTA

                            Responsibilities: Manage performance of field collections team within set performance triggers. C...

                            Responsibilities: Manage performance of field collections team within set performance triggers. Call every Collector with low performance and push for improvement. Provide first level control and evaluation of incentives schemes. Ensure consistency in collections processes, systems and reporting Process improvements implementation Drive team productivity and effectivity to optimize costs, improve performance. Operational capacity planning, hiring and basic training of field collectors. Coaching provided ...

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                              CRS Analyst - JAKARTA

                              Responsibilities:Reporting: 1.    Design the report based on business needs (structure, charts)2...

                              Responsibilities:Reporting: 1.    Design the report based on business needs (structure, charts)2.    Search, prepare, transform, calculate and extract the data from data warehouse and dialer source tables (SQL)3.    Prepare the report from these data (Excel or OBI)4.    Automatize the process (SQL jobs, procedures, ODBC to excel)5.    Maintain and generate the regular reports (daily, weekly, monthly)6.    Check regularly the data, understand the trends, highlight the issues, propose next steps, explain ...

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                                Fraud Analyst - JAKARTA

                                Responsibilities: Provide analysis of product portfolio, POS, transactions, operations with adeq...

                                Responsibilities: Provide analysis of product portfolio, POS, transactions, operations with adequate anti-fraud approach to be able to identify fraud risk trends and propose action steps. Support implementation of antifraud processes for most critical portfolios (portfolios with biggest impact, prevention) Perform anti-fraud reporting & monitoring to ensure quick escalation of serious fraud cases to the Management Board and HQ level Provide data support to Investigation Officers Implement and mainta...

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                                  Field CRS Quality Jr. Specialist - JAKARTA

                                  Responsibilities:   Visit Evaluation. Give feedback to field collection team leader. Assuring co...

                                  Responsibilities:   Visit Evaluation. Give feedback to field collection team leader. Assuring consistency with procedures and instruction in CRS Internal and External Field Team.   Requirements:   Have driving license type C. Experienced in similar position in financial/ leaseing company. Strong communication and interpersonal skills. Self motivated and problem solving. Having no criminal record. Willing to learn, consistent, positive attitude, and flexible.

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                                    Desk CRS Quality Jr. Specialist - JAKARTA

                                    Responsibilties :   Monitor and analyze quality of phone calls based on particular standard to ...

                                    Responsibilties :   Monitor and analyze quality of phone calls based on particular standard to recommend improvement based on results Silent monitoring of phone calls based on a particular standard and prepare\analyst reports to provide suggestions for improvements based on the results of the reports Achieve Target on Performance management Provide Quality management & People management  and excellence admiinistration task in way of working To communicate  to supervisor and manager through report a...

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                                      Inbound Desk CRS Team Leader - JAKARTA

                                      Responsibilities: Manage performance of collections relevant team within set performance Leaders...

                                      Responsibilities: Manage performance of collections relevant team within set performance Leadership, motivation and evaluation team of operator Organization and management of desk collection team, (the process shifts, attendance) Regurarly meetings with team and management Hiring new operators Coaching of both new and existing operators Listening and evaluations of calls recording, feedback to operators with aim to improve collection performance Requirements: Min. Diploma/ Bachelor Degree Experience...

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                                        IT Server Specialist

                                          Responsibility Design, administer and optimize company servers and system related components t...

                                          Responsibility Design, administer and optimize company servers and system related components to achieve high performance, reliability and availability. Performing technical evaluations, analysis, and troubleshooting for all servers. Reports any deviation/problem/outage to superior and other units, provides regular reporting. Ensures high level of security of IT infrastructure. Performs daily system monitoring, verifying availability of all hardware, server resources and key processes, reviewing logs, ...

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                                          Sales Quality Assurance

                                          Responsibility : Conduct field coaching on document maintenance to ensure development of SA's an...

                                          Responsibility : Conduct field coaching on document maintenance to ensure development of SA's and document quality is meeting the standard. Monitor FSPD30 numbers and coordinate with sales network to maintain or increase the performance in the sales network to support the achievement of sales KPI Monitor EL access rate to ensure development of SA's is meeting the standard Coordinate with Sales QA Support & Trainer to ensure recruited SA is meeting the service excellence standard Coordinate with Sale...

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                                            Mystery Shopping Team Leader - PONTIANAK

                                            Job Description :   ·   To assist mystery shopping Manager to manage full timer and par time mys...

                                            Job Description :   ·   To assist mystery shopping Manager to manage full timer and par time mystery shopper·   Assign MS tasks to full time and part time mystery shopper by weekly·   Work independently part time staff recruitment and training data collecting and analysis·   Communicate actively whin team in a timely manner·   Manage the full time and part time mystery shopper daily job ensure the quality·   Evaluate the full time and part time mystery shopper·   Performance by monthly·   Gathering dail...

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                                              Sales Support - BALIKPAPAN

                                              Responsibilities: Manage the process of sales force allocations, ensure availability of properly...

                                              Responsibilities: Manage the process of sales force allocations, ensure availability of properly trained staff and productive utilization of their capacity as planned and required by sales network in timely manner and  in the highest accuracy level. Ensure timely process of data upload, data update and data entry into the system related to various sales force administration processes. Manage disciplinary process to the sales agents and DSMs as per approved disciplinary policy and special cases approved ...

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                                                Regional Special Investigator - BANJARMASIN

                                                Responsibility:   Conducting all out door enquiries, routine and surprise checks on POS. Conduc...

                                                Responsibility:   Conducting all out door enquiries, routine and surprise checks on POS. Conduct necessary investigation directed by investigation manager Information gathering and analysis   Requirements :   Basic knowledge of Indonesian laws and regulations Can work under pressure with a professional manner and excellent output Knowledge of information searching collecting and analysing Good computer skill especially on MS Office and Excel Strong interpersonal, analysing and problem solving skill. ...

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                                                  Field Operation Team Leader - BALIKPAPAN

                                                  Responsibilities : Management of a team up to 15 people. Hold team and individual meetings to re...

                                                  Responsibilities : Management of a team up to 15 people. Hold team and individual meetings to review perfomance and manage productivity of the team. Setting, monitoring and assessment of performance targets. Planning capacity requirements. Be on standby as per the defined working hours / shift and report in time to supervisor in case circumstances outside of the Officer's control prevent him to join the shift work with provided tablet and relevant application to process and log infromation about the cas...

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