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Autodeck Technologies

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    Autodeck Technologies

    The CSR will report to the Director of Customer Care. The position is based on a 40 hour work week Monday thru Friday but may be changed at management’s discretion. The CSR position receives and processes incoming calls from customers by serving as the end to end point of contact for customers. Collaborates with the sales and operations team to meet our customers' expectations. The role of the CSR is to identify and resolve customer service issues such as missed pick-ups and service related issues in a timely manner. Representatives must be able to manage difficult and/or emotional customer situations and respond promptly to service requests to meet customer commitments. CSR’s work quickly and efficiently in a fast paced environment in order to update customer records and provide our customers with the most current, accurate information. CSR’s process orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and customer questions. The ability to deal with frequent changes in the work environment Work is usually carried out from an office or from a customer services desk in a public area, such as a shop or a train station. Self-employment is not common in this area of work. There are opportunities to work in all parts of the UK, particularly in large cities and towns. Some organisations have relocated their call centre provision overseas. There may be opportunities for UK customer service managers to work overseas in either permanent or temporary positions. If you have face-to-face contact with customers, you must have a smart appearance and you may be required to wear a uniform. Whatever the setting, you will need to behave in a calm, professional and responsible manner at all times. The work may be stressful when you are dealing with customers who are upset or angry.Benefits Package include: Health, Dental, Life and AD&D Insurance, being able to use sick time without having to prove you are sick or presenting a doctor's note, employee Wellness and 401k plans. Paid Time Off and Holidays with Generous Company Discounts, Relocation Allowances as well as Sign-On Bonuses

    2016-12-04
    www.urbanhire.com