Digital Product Development

  To managing, developing//enhancement Digital and/or Mobile products, doing regular communicati...

  To managing, developing//enhancement Digital and/or Mobile products, doing regular communication to branches and related business units, and seeking feedback for customers to ensure that the product will always meet customers’ requirements and compete in the digital banking market. Being responsible with the penetration and utilization of digital banking service to all customers. Manage customer complaint handling and defect process flow for Digital Banking products and services.   Job Summary:   Lea...

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    Personal Loan Specialist

    BARU

    Has a minimum of 2 years of experience in Credit Card or Personal Loan product. Has experience f...

    Has a minimum of 2 years of experience in Credit Card or Personal Loan product. Has experience from either departments : Marketing, or Information Technology, or Segment Management, or Collection, or Process / Performance Management, or Project Management Office, or Business Intelligence Unit, or Sales Management. Has strong communication skill. Has strong interdepartmental coordination skill.

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      Customer Resolutions Analyst

      BARU

      Job Summary:   Mendukung dan memastikan visi PTBC yaitu “to excel at securing and enhancing the ...

      Job Summary:   Mendukung dan memastikan visi PTBC yaitu “to excel at securing and enhancing the financial wellbeing of people, businesses and communities” melalui pemantauan harian penanganan keluhan dan proses resolusinya melalui pencatatan dan menindaklanjuti pengaduan serta pertanyaan secara keseluruhan untuk mencapapai kepuasan atas kebutuhan nasabah.   Job Description: Mengirimkan semua masukan, pertanyaan, dan pengaduan yang diterima dari nasabah melalui semua saluran kepada seluruh unit terkait ...

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        Premier Banking Support Center - Operational

        BARU

        Job Description: Point of contact related to below balance fee charging and segmentation monitor...

        Job Description: Point of contact related to below balance fee charging and segmentation monitoring (upgrade and downgrade operations) Responsible for distributing leads (upgrade and downgrade) to branches for follow up and below balance fee charging operations including balancing Responsible to retrieve and validate upgrade request against database via website and pass through request to branches Responsible for downgrade operations from distributing list, sending notifications, refreshed final list to...

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          Service Excellence Monitoring

          BARU

          Job Summary:   Improving and sustaining the service level of PTBC through :•Regular visit or pho...

          Job Summary:   Improving and sustaining the service level of PTBC through :•Regular visit or phone to branches to monitor service standard and set regular meeting to discuss any improvement needed• Create and/or conduct refreshment program to develop service skills of frontlines and non frontlines/support function skills   Job Description:   1. Communicate service standards to branches & facilitate training of the service standards2. Initiate and involved in any projects to improve PTBC service leve...

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            Contact Centre Officer

            BARU

            Uraian Pekerjaan : Menjadi representasi dari Bank Commonwealth Indonesia dengan memenuhi penangan...

            Uraian Pekerjaan : Menjadi representasi dari Bank Commonwealth Indonesia dengan memenuhi penanganan yang diminta nasabah melalui telephone secara profesional, responsif dan sesuai dengan prosedur yang berlaku untuk memenuhi atau bahkan yang melebihi yang di inginkan oleh nasabah. Kualitas Standar : Pendidikan minimal  D3 / S1  semua jurusan ; Memiliki pengalaman sebagai customer service/call centre  minimal  1 (satu) tahun ; Memiliki pengalaman dalam penanganan nasabah dan juga memiliki tujuan akhir unt...

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