Accenture PT

http://www.accenture.com
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100% dari pengguna merekomendasikan perusahaan ini


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Role Summary The Team Lead will be responsible for the daily management of a team of customer ser...

Role Summary The Team Lead will be responsible for the daily management of a team of customer service agents in a 24x7x365 environment. They will be responsible for ensuring that SLAs are met and that the quality rate of their agents does not drop below contractual agreed percentages. The Team Lead will be responsible for the growth of their agents alongside the motivation of their team and ensuring a smooth delivery of service to customers on all fronts at all times. The Team Lead needs to be flexible t...

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Dummy

Role Summary The RTA will be responsible for supporting in the achievement of customer support se...

Role Summary The RTA will be responsible for supporting in the achievement of customer support service levels by managing staffing and adherence numbers with the center supported to ensure optimal performance real-time. The RTA needs to be flexible to cover different shift times. The RTA needs to have a pro-active approach to any unforeseen issues. The RTA we are looking for must have an interest in Customer Service and working in an exciting and fast-paced Internet & Social industry. Key Responsibi...

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Dummy

Role Summary The Operations Manager will be responsible for leading a team dedicated to excellenc...

Role Summary The Operations Manager will be responsible for leading a team dedicated to excellence in a customer service contact center environment. He/ she will need to have a strong sense of drive and ownership to provide leadership oversight and support to the operations team to drive customer satisfaction the achievement of performance objectives. The Operations Manager needs to have an in-depth comprehension of team dynamics and excellent problem solving/troubleshooting skills, with a pro-active app...

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Dummy

Role Summary The QA reviews and assesses the quality of reviews performed by our customer service...

Role Summary The QA reviews and assesses the quality of reviews performed by our customer service agents and checks their compliance to the client policies. They liaise with other support teams and provide feedback on error trends in order to raise the Quality rate of the agents and project. They are skilled at reporting their findings back to leadership in a timely manner and ensures proper documentation, notification, escalation, tracking of quality scores and follow-up of all incidents. Primary respon...

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Dummy

Role Summary The Reporting Analyst will be responsible for gathering operational data to publish ...

Role Summary The Reporting Analyst will be responsible for gathering operational data to publish directed operational, performance, adhoc and client reports. He/she should be meticulous, and possess a visual and analytical mindset in order to create reports that depict data in an easy to understand format, along with useful analysis and insights to support customer service operations. Key Responsibilities Gather data, prepare and publish directed operational, performance, adhoc and client reports. Int...

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Dummy

Role Summary The Trainer is primarily responsible for design, delivery, and evaluation of Capabil...

Role Summary The Trainer is primarily responsible for design, delivery, and evaluation of Capability Development programs deployed across Operations. This may include pre-process and process training, communication, domain, and functional skills development. She/he will also focus on coaching representatives from various businesses to ensure that they are equipped with top-level phone and written communication skills. Their task includes ensuring call/email qualitative and quantitative standards are obse...

Dummy

Working as a consultant with Accenture, you will build core business, technology and industry e...

Working as a consultant with Accenture, you will build core business, technology and industry expertise helping to deliver world-class business and technology solutions that enable clients to become high performance businesses.  Consultants must be professionals who have an interest in how business processes work and interact.  In addition, consultants need to apply their skills in project and program management while exhibiting leadership in process re-engineering and implementation of process, techno...

Dummy

Join Accenture and help transform leading organizations and communities around the world.  The s...

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.   People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new marke...

Dummy

Join Accenture and help transform leading organizations and communities around the world.  The s...

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.   People in our Client Delivery & Operation career track drive profitable growth by developing market-relevant insights to increase market share or crea...

Dummy

Working as a consultant with Accenture, you will build core business, technology and industry exp...

Working as a consultant with Accenture, you will build core business, technology and industry expertise helping to deliver world-class business and technology solutions that enable clients to become high performance businesses.  Consultants must be professionals who have an interest in how business processes work and interact.  In addition, consultants need to apply their skills in project and program management while exhibiting leadership in process re-engineering and implementation of process, technolo...

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Current Employee
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Pros

Bekerja di perusahaan ini sangat mengagumkan karena rekan kerja yang sangat solid dan saling tolong menolong dalam kesulitan khususnya selama ada di lingkungan kantor.

Cons

Perusahaan tidak memberikan penghargaan kepada karyawan yang sudah berusaha memberikan prestasi baik untuk meningkat perkembangan perusahaan bahkan terkesan tidak dihargai.


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Pros

Banyak sekali yang bisa dijadikan pelajaran dalam perusahaan ini sehingga wawasan yang dimiliki oleh para karyawan lebih luas dan bermanfaat.

Cons

Pekerjaan ini kurang baik untuk yang memliki keluarga salah satu alasannya adalah karyawan tidak akan memiliki waktu untuk keluarga akibat sering pulang hingga larut malam.


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Pros

Saya bangga bisa merasakan bergabung bersama perusahaan besar yang mampu memberikan pengetahuan dan pengalaman terbaik untuk diri saya dan untuk masa depan saya.

Cons

Dalam mengambil penilaian masih kurang baik karena hanya melihat dari sisi subjektif sehingga yang mampu mengambil perhatian atasan akan dipermudahkan.