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Join Accenture and help transform leading organizations and communities around the world.  The sh...

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career. People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific...

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    CALL CENTER TRAINER (based in Jogja)

    Role Summary The Trainer is primarily responsible for design, delivery, and evaluation of Capabil...

    Role Summary The Trainer is primarily responsible for design, delivery, and evaluation of Capability Development programs deployed across Operations. This may include pre-process and process training, communication, domain, and functional skills development. She/he will also focus on coaching representatives from various businesses to ensure that they are equipped with top-level phone and written communication skills. Their task includes ensuring call/email qualitative and quantitative standards are obse...

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      CALL CENTER TEAM LEAD (based in Jogja)/CALL CENTER TEAM LEAD (based in Jogja)

      Role Summary The Team Lead will be responsible for the daily management of a team of customer ser...

      Role Summary The Team Lead will be responsible for the daily management of a team of customer service agents in a 24x7x365 environment. They will be responsible for ensuring that SLAs are met and that the quality rate of their agents does not drop below contractual agreed percentages. The Team Lead will be responsible for the growth of their agents alongside the motivation of their team and ensuring a smooth delivery of service to customers on all fronts at all times. The Team Lead needs to be flexible t...

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        CALL CENTER QUALITY ASSURANCE (based in Jogja)

        BARU

        Role Summary The QA reviews and assesses the quality of reviews performed by our customer service...

        Role Summary The QA reviews and assesses the quality of reviews performed by our customer service agents and checks their compliance to the client policies. They liaise with other support teams and provide feedback on error trends in order to raise the Quality rate of the agents and project. They are skilled at reporting their findings back to leadership in a timely manner and ensures proper documentation, notification, escalation, tracking of quality scores and follow-up of all incidents. Primary respon...

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          CALL CENTER REPORTING ANALYST (based in Jogja)

          BARU

          Role Summary The Reporting Analyst will be responsible for gathering operational data to publish ...

          Role Summary The Reporting Analyst will be responsible for gathering operational data to publish directed operational, performance, adhoc and client reports. He/she should be meticulous, and possess a visual and analytical mindset in order to create reports that depict data in an easy to understand format, along with useful analysis and insights to support customer service operations. Key Responsibilities Gather data, prepare and publish directed operational, performance, adhoc and client reports. Int...

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            CALL CENTER REAL TIME ANALYST (RTA) (based in Jogjakarta)/WORK FORCE MANAGEMENT (WFM)

            BARU

            Role Summary The RTA will be responsible for supporting in the achievement of customer support se...

            Role Summary The RTA will be responsible for supporting in the achievement of customer support service levels by managing staffing and adherence numbers with the center supported to ensure optimal performance real-time. The RTA needs to be flexible to cover different shift times. The RTA needs to have a pro-active approach to any unforeseen issues. The RTA we are looking for must have an interest in Customer Service and working in an exciting and fast-paced Internet & Social industry. Key Responsibi...

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              Recruiter/Recruiter

              Join Accenture and help transform leading organizations and communities around the world.  The sh...

              Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career. People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific...

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