- DHL EXPRESS
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5 Lowongan kerja di DHL EXPRESS
DESKRIPSI PEKERJAAN Role Summary : Responsible for revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting at new business opportunities Requirements : Candidate must possess at least a Bachelor's Degree, Master's Degree / Post Graduate Degree, Doctorate, any field. Required language(s): English At least 2 year(s) of working experience in the related field is required for this position. used to dealing with corporate clients. Posses a high level of intelligence, excellent interpersonal and communication skills Able to work in a team and has a good organization skills Able to manage, develop relationship and negotiate at all levels of management Must be innovative, good communication, presentation and analytical skills Maintains effective performance under pressure. Fluency in English (written & spoken) Full-Time position(s) available. Willing to be placed in Semarang Main Responsibilities : Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’. Act as the customers’ main point of contact, by liasing closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately. Produce information for management necessary to evaluate performance vs. key performance indicators Ensure co-operation with other members of the sales team and throughout the sales force. Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments. Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. Develop an Annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers Complete GSP sales reporting requirements in a timely manne Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base. Build a strong client relationship
DESKRIPSI PEKERJAAN Requirements : Candidate must possess at least a Bachelor's Degree, any field. Able to speak english Having good appearance and personality Fresh graduates are encourage to apply Having experience as a sales person will be an advantage willing to be placed anywhere in Jakarta Full-Time position(s) available. Role Summary : To ensure that Retail Outlet is running smoothly & efficiently and revenue target of store is met through the proper implementation of programs, quality customer service, and giving feedback to retail superviso Job Responsibilities : To manage and deliver customer-focused service in all retail outlet Implement standardized guidelines & procedures and monitor store performance. Responsible for sales target by month and driven by selling incentive Undertakes any assignment/special project as determined by the Retail Manager Maintain retail outlet Cash shipment data Coordinate and consolidate data transfer between retail outlet to country office Track store performance through a store scorecard sheet. Implement store hours Be committed to quality customer service by being properly groomed with low absenteeism, low in tardiness at all times.
DESKRIPSI PEKERJAAN Role Summary : To provide efficient, courteous service and sales-oriented response over the telephone in accordance with DHL standards as well as giving accurate information to customers as and when needed and To follow up on all tracing inquiries promptly and satisfactorily Requirements : Fluent in English both oral and written is a must Candidate must possess at least a Bachelor's Degree from any major. Having experience at the same field will be an advantage Having experience in express/ freight forwarding/ logistic industry will be an advantage Fresh Graduates are encouraged to apply Able to maintain high performance level under pressure and react positively to changing demands and situations Posses and display the necessary skills required to interact with people at all levels Having the ability to pacify customers and provide solutions to alleviate any bad situation Good communication skills Full-Time position(s) available. Responsibility : Answer all customer inquiries regarding DHL services in a prompt, courteous and professional manner Ensure that booking inquiries, traces and complaints are registered into the systems and dealt with both speedily and satisfactorily within the DHL operating standards and procedures Focus on customers needs and requirements, recommending appropriate course of actions so as to delight customers and prevent any claims or complaints Conduct full investigation of complaints and make use of the proper tracing escalation guidelines to solve the complaint within the shortest time possible and to the customer’s satisfaction Proactively respond and update both customers and the network in accordance with the DHL Global Services Commitment Advise customers or DHL network where appropriate and inform them of any irregularities ie bad address, incomplete paperwork, wrong destination code, etc in order to preempt future problems Complete all required reports as and when needed Alert the respective Area Customer Service Manager of any potential problems, complaints and other services irregularities/failures that needs to be corrected to avoid recurrence Escalate any serious problem unsolved or unresponded by DHL Network to the respective Area Customer Service Manager
DESKRIPSI PEKERJAAN Role Summary : To develop and manage the sales territory effectively in order to exceed the assigned sales budget. Seek and identify opportunities in capturing new business. Requirements : Candidate must possess at least a Bachelor's Degree, Master's Degree / Post Graduate Degree, Doctorate, preferably in Economics or Business with broad knowledge of Sales 4 years corporate consultative / solution based sales experience in a service-related industry Experience in managing and developing accounts of greater than USD1 million per annum Posses a high level of intelligence, excellent interpersonal and communication skills Able to work in a team and has a good organization skills Able to manage, develop relationship and negotiate at all levels of management Must be innovative, good communication, presentation and analytical skills Fluency in English (written & spoken) Willing to travel & own car Full-Time position(s) available Main Responsibility : Identify, establish and manage multi-tier relationships across customer and DHL organizations' to ensure a long-term business partnership and achievement of corporate goals Build and maintain executive relationships within the designated customers accounts Lead and manage customer presentations and proposals Provide customer oriented service at all times Plan & co-ordinate activities and programs to retain and develop sustaining sales revenue Develop and manage after sales strategy for each of the designated account customers Provide customer account revenue and activity reporting, as required by the Management team Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio Provide country inputs to the development of account strategies Implement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans Drive sales improvement through regionally harmonized processes
DESKRIPSI PEKERJAAN Candidate must possess at least a Bachelor's Degree, any field. Required skill(s): Credit And Collection. Numerical skills. Credit analysis and debt collection skills. Software skills (Word, Excel, PowerPoint, etc.). Communication skills (English and local language), spoken and written. Telephone handling skills. Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information. Makes timely and appropriate choices based on accurate analysis and experience. At least 1 year(s) of working experience in the related field is required for this position. Preferably Staff (non-management & non-supervisor)s specializing in Finance - General/Cost Accounting or equivalent. Full-Time position(s) available. Role Summary: Ensure collection of receivables and to reduce bad debts through vigilant monitoring of debtor accounts. Main Responsibilities: • Maximise collection of payment from all customers in a timely and professional manner. • Spend at least 90% working time on collection calls • Interface with big, medium and small size customers to actively and aggressively solve credit and billing problems in a timely manner • Ensure special billing requests by Enterprise customers are met, e.g. costing, shipper reference, etc. • Liaise to prepare billing adjustments for processing by the billing team • Keep the above informed of collection difficulties • Retrieve invoices and/or airway bills on request and send to customers. • Engage in direct collection of receivables • Research unallocated cash for posting to debtor ledger. • Maintain efficient records of collection activities. • Monitor credit accounts and report delinquent customers to Credit Control Supervisor for review and action. • Assist in the dispatch of invoices, airway bills, reminders and finance charge letters. • Co-ordinate with related billing & sales parties to resolve billing discrepancies within 24 hours. • Monitor credit limit of accounts to ensure proper action is taken