9 Lowongan kerja di Telemarketing Indonesia PT
- baruIT Manager
DESKRIPSI PEKERJAAN Administer and troubleshoot Unified Call Manager, Unity voicemail, ICM Call Center systems, IVR CVP, and supporting infrastructure, including CTI integration to switching platforms, dialers, call recorders and desk top platforms Lead Engineering efforts of UC and Contact center Projects Create, Implement, and Support ICM and CVP call routing scripts and required reports Work directly with the business group to design, and test ICM and CVP call flows to meet the business requirements Support Cisco Agent Desktop and Cisco Supervisor Desktop clients Maintain documentation of the UC environment and operational procedures Requirements : Candidate must possess at least a Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent. Required skill(s) : plan and design implement with support cucm v 9.0, expert knowledge of cisco ip telephony and ucc call center technologies, experience in cucm cuc unity ucce cups vg cube cer and cvp, analyze the existing voice and data networks, Maintain and support Cisco’s IP Telephony and IPCC Contact Center. Required language(s) : English, Bahasa Indonesia, Filipino At least 7 year(s) of working experience in the related field is required for this position. Preferably Manager / Assistant Managers specializing in IT/Computer - Network/System/Database Admin or equivalent. Full-Time position(s) available. Knowledge in CVP scripting and call control Knowledge of Call Center supporting applications such as ticketing systems Strong critical thinking and analytical skills Good team player, willing to share knowledge with the team Highly effective communicator (written & verbal) Certification level of CCVP a minimum, CCIE Voice Desirable Work Location: Yogyakarta
DESKRIPSI PEKERJAAN Requirements : - Minimum Diploma from any Major - Having experience managing team (preferable having a job experience as team leader call center) - Have good leadership skills and motivation skills - Able to create an environment oriented to trust, open communication, creative thinking and cohesive team effort - Able to coach and help develop team members - With good oral and written communication skills - Able to speak English - Able to operate Microsoft Office, especially Ms. Excel and Ms. Power Point Responsibilities : - Supervise Operation, Manage and Maintain Quality of Company’s Call Center Service - Initial Soft-Skill and Additional Training for New Call Center Agent - Propose and Report New Action or Improvement Action - Improvement of Comprehensive Operation such as Business Flow, etc
- baruAccount Manager
DESKRIPSI PEKERJAAN Understand the company capabilities and service, and effectively communicates all offerings to the client. Ensures that all process and procedures are completed, quality standards are met, and that projects are profitable. Ensures that client issues are dealt with an efficient manner, informing the person in charge of any problems that may arise. Carries out responsibilities with minimal direction, customer and service-oriented person with passion and desire. Works closely with the team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. Requirements : Candidate must possess at least a Bachelor's Degree, Techical/Telco industry, Business Studies/Administration/Management, Marketing Good selling; communication and presentation skill Must be able communicate in English fluently both written and spoken At least 5 year(s) of working experience in the related field is required for this position Preferably Manager / Assistant Managers specializing in Marketing/Business Development or equivalent Placement : Yogyakarta
- baruTraining Manager
DESKRIPSI PEKERJAAN Roles & Responsibility: Develop and implement a training strategy for the business in line with Company Vision, Mission and Strategies. Organise the identification of Training Needs and its discussion with line and senior managers in order to plan and design appropriate training programs. Organise the development of a Training Calendar inclusive of internal programs and external nominations identifying and scheduling training programs during the calendar year and communicate it to the respective senior and line managers in order to timely address the training needs. Organise the development of customised training and induction programs in various areas (e.g. Management Development, etc.) in order to address the training needs and succession planning of employees. Organize the delivery and evaluation of all developed and approved Training programs and the participants according to the Training Calendar in line with Business Requirements. Ensure the maintenance of a database for all training programs conducted and participants of the various training program in order to serve as a planning tool for future training programs. Develop and implement an effective and efficient Induction Program in accordance with Company Policy and Procedures. Study, review and recommend the acquisition of the latest training books, materials packs, training aids and audio-visual equipment in order to enhance the effectiveness of training programs. Qualifications: Candidate must possess at least a Diploma, Bachelor Degree, any field. At least 3 year(s) of working experience in the related field is required for this position. Preferably Manager / Assistant Managers specializing in Training Development or equivalent. English proficient is a must. Good communication presentation skill. Placement : Yogyakarta
DESKRIPSI PEKERJAAN Requirements : Maximum 35 years old Minimum Diploma in any major Good interpersonal skill and fast learner Proficient with computer literacy, Ms. Office (Excel, Powerpoint), Java Script, MySQL, etc Have good skill in Presentation Have good communication skill in English and Indonesia, both written and spoken Willing good work to under pressure Minimum 1 year experience in similar position Responsibilities : Able make a Report (Daily Report, Weekly Report, Monthly Report and Annual Report) Able to supervise and ensure all reporting needed are always finalized and submitted to Client always in good conditions and renewed before its due date. Able to presentation about the Report to Client Make automation system for easy and efficient monitoring of Report
DESKRIPSI PEKERJAAN Account Payable & Treasury Staff Requirement : Education Background S1, minimum D3 from Reputable University, Majoring in Finance or Accounting, minimum IPK 3.00 out of 4.00 Age maximum 26 years old. Minimum 2 years working experience in similar position Able to work under pressure and tight deadlines Able to work as a team Able to communicate in English, both written and oral Excellent in Microsoft excel Hands-on Accounting System Accurate, organize and details Responsible : Perform Account Payable tasks Responsible for treasury tasks Perform General Accounting tasks Assist in management reporting
DESKRIPSI PEKERJAAN Requirements: Excellent Command over English – Written and Verbal (Must) Minimum D3 graduate from any discipline 1-2 years or more experience in contact in report analyst and WFM Willing good work in shifting hour and public holiday Should be well organized and detailed Strong numerical and analysis skills Proficient in MS office especially MS Access, Excel, Word, PPT (work on Complex Logic, Java Script, MySQL, Pivot ) Preferably worked on some info-graphic software Excellent knowledge on the fundamental of Workforce Management Responsibilities : Forecasting of incoming call history Shifting scheduling Determine the needs of employees Headcount reporting Reporting the results of the schedule The results to the service level
DESKRIPSI PEKERJAAN Requirements : Excellent Command over English – Written and Verbal (Must) Bachelor Degree (S1) graduate from any discipline Min. 2 year experience in Trainer and Business Process in Call Center or Customer Service Able to correspondence and prepare documents in English Have experience in audit process Proficient with computer literacy, Ms. Office (Familiar with Excell Formulas) and reporting Ability to be focused and organised Good communication Energetic Responsibilities : Leads the design, development and implementation of new or changed Enterprise business processes using proven process improvement methodologies Runs queries to obtain supporting data/metrics for impact analyses Analyzes and manipulates data in Excel for presentations and metrics tracking Performs other related duties and projects as assigned. Attends required training as needed.
DESKRIPSI PEKERJAAN Job Description Supervise Operation, Manage and Maintain Quality of Company’s Call Center Service Initial Soft-Skill and Additional Training for New Call Center Agent Propose and Report New Action or Improvement Action Improvement of Comprehensive Operation such as Business Flow, etc Requirements : Maximum 35 years old Minimum Diploma from any Major Having experience managing team (preferable having a job experience as team leader call center) Have good leadership skills and motivation skills Able to create an environment oriented to trust, open communication, creative thinking and cohesive team effort Able to coach and help develop team members With good oral and written communication skills Able to speak English Able to operate Microsoft Office, especially Ms. Excel and Ms. Power Point Willing / Able to work in Yogyakarta
Telemarketing Indonesia PT
- Masih Bekerja
- Admin / Customer Service
- 03 Desember 2015
- Gaji & Benefit
- Work/Life Balance
- Senior Manajemen
- Nilai & Budaya
- Jenjang Karir
- Perusahaan yang cukup memperhatikan karyawannya. Fasilitas yang diberikan tergolong lengkap. Tunjangannya juga cukup bervariatif dan memuaskan. Ada tunjangan pulsa juga.
- Tidak adanya kejelasan mengenai status kepegawaian. Masih menggunakan sistem outsourcing sehingga kita tidak tahu sampai kapan kita akan dipekerjakan di perusahaan ini.